Assistant Property Manager

Elton Recruitment is recruiting on behalf of our client for a Assistant Property Manager. This is an amazing opportunity to work directly for one of London's finest residential developers. The apartments are located in a prestigious area of London, housing high-net-worth individuals. The building offers amenity space ranging from a residents lounge, event space and access to a gym. Ideally, our client is looking for someone who has solid experience working in a high end residential establishment (ideally BTR) and 2 years of property management experience is essential.

The Role

Reporting to the Property Manager, you will ensure that residents (tenants) have the best rental experience and consistently deliver the highest levels of customer service, becoming a company brand ambassador. Working hours: M: F 8:30am - 5:30pm

The important part!

30,000 per annum PLUS discretionary bonus

Generous pension scheme

Cycle to work scheme

Childcare voucher scheme

Life assurance scheme

Holiday flex scheme

Season ticket travel loan

Company rewards

Private dental & healthcare

Main Responsibilities

• • Overseeing, managing and taking ownership of reactive maintenance through the helpdesk. Escalating issues and taking advice from the Property Manager as appropriate.
  • Ensuring all helpdesk tickets are responded to within SOP timeframes without exception.
  • Assisting the Property Manager in controlling costs for turnaround of apartments to ensure costs are being appropriately recovered from tenants deposits, and competitive quotes are being obtained for any repairs or replacements.
  • Manage the priority of reactive maintenance ensuring tasks are assigned to engineers in the appropriate time frame / SLAs.
  • Ensuring Internal Property Management systems are being used correctly and are kept up to date.
  • Keep up to date with changes In legislation and raising or suggesting Improvements or changes to ensure these are met.
  • Assisting the Property Manager in conducting a review of check out reports and generate an appropriate list of dilapidations to present to the tenant within the timeframes set In the SOPs. Once agreed by all parties, arrange for the deposit release form to be sent to accounts for transfer.
  • Ensuring all tasks follow SOPs processes.
  • Assisting the Property Manager and Building Manager to ensure any planned maintenance tasks are scheduled and carried out according to Statutory Compliance responsibilities.
  • Organise renewal of safety certification and remedial works during the tenancy as required.
  • Prepare mid-term reports for the business and feedback to the tenant if a breach has been noted.
  • Assisting the Property Manager in end of tenancy matters.
  • Provide support and cover to the Property Managers during busy periods or absences.
  • Provide support to Building Manager where necessary.
  • Assist in the negotiation and collection of rent arrears .

You!

• • Minimum of 2 years experience of working within property management is essential.
  • An understanding of the principal aspects of legislation relating to the management of Residential Property Law is essential, together with a knowledge of Section 21 and Section 8 requirements.
  • Working knowledge of Health and Safety requirements and legislation.
  • Excellent communication skills coupled with a superior level of customer service with the ability to remain calm and professional at all times.
  • Willingness to undertake further training as required.
  • Ability to manage own time and multiple tasks effectively, working autonomously and using own initiative.
  • A good team player with the ability to form positive relationships with and between residents, staff, contractors, representatives of outside agencies
  • Willingness to be adaptable and to accept the evolution of the role as the estate develops.