Assistant Restaurant Manager - Kensington, London

Assistant Restaurant Manager - Kensington, London

About Us

The Roof Gardens were originally created in the Art Deco period and opened in 1933. In the late 60's the building was taken over by fashion powerhouse Biba and was the pulse of Swinging London. 100 ft high above Kensington High Street, set across 3 floors with over an acre of gardens, The Roof Gardens will be a next generation members club that is future-facing, committed to innovation and community, to discovery and to delight. The club will open in Spring/Summer 2024 as a world-leading members’ club affording its community beautiful gardens, bars, restaurants and events spaces alongside a visionary cultural and music programme.

The Role

We are looking for an experienced Assistant Restaurant Manager to join The Roof Gardens and one of our five restaurants. This is a unique opportunity to be involved in multiple dining concepts and as a pivotal member of our senior front of house team, you will be helping to build your team, put processes and operations in place to ensure first class service, whilst becoming a familiar and friendly face for our members.

Key Responsibilities: 

• Service Standards: Enhance customer experience by inspiring and guiding the team to adhere to set service standards.  

• Financial Support: Assist with financial tasks such as handling daily receipts, managing cash flow, and overseeing point-of-sale systems. Contribute to financial reporting by providing accurate data and observations.

• Team Supervision: Inspire and guide restaurant team during shifts, providing immediate oversight and direction. Address team issues on the floor and provide real-time solutions. 

• Team Development: Manage team scheduling, ensuring adequate coverage for all shifts. Assist in training new team members with creative and engaging programs, along with on-going training for existing teams.

• Exceptional Service: Be the primary point of contact for member feedback, handling any queries immediately to enhance overall dining experience. 

• Inventory management: Oversee the day-to-day inventory needs, ensuring stock levels are maintained and orders are placed timely. Conduct regular inventory audits in coordination with stock controller. 

• Maintenance & Upkeep: Oversee the maintenance and cleanliness of the restaurant, ensuring compliance with health & safety standards. Co-ordinate with cleaning staff and vendors for regular maintenance and urgent repairs.

• Administrative Assistance: Perform administrative tasks such as record keeping, scheduling meetings, and managing staff files. Assist in payroll preparation and staff documentation.

Skills & Requirements

• Strong capability in managing daily operations and addressing issues promptly
• Ability to lead and motivate staff in a high-pressure environment
• A keen focus on delivering superior customer service
• Attention to detail, especially in administrative and operational tasks
• Excellent verbal and written communication skills
• Proficient in organising tasks, scheduling, and inventory management
• Strong interpersonal skills and the ability to work collaboratively
• High level of patience and adaptability in a dynamic environment
• Professional demeanour and a proactive work ethic
• Act as a vital link in executing the operational strategies set by the Restaurant Manager
• Ensure the effective and efficient running of daily restaurant activities

Benefits

• Salary above market rate
• 30 days holiday + 1 extra day ‘celebrate you day’
• Free meal during your shift
• Uniform and dry cleaning provided
• Access to financial well-being platform Wagestream
• 24/7 access to well-being support
• Growth opportunities, both personally and professionally 
• Breakout spaces where you can shower, securely leave your things, and relax with colleagues
• Pension scheme, including employer contributions
• Team socials to celebrate the wins

We are a community united by attitude, curiosity and optimism, not defined by background. We celebrate individuality and free expression. It doesn't matter where you have come from, it's where you are going. The Roof Gardens is a welcoming place of acceptance where growth is nurtured, experiences are shared, stories are exchanged and ideas are born.

If you’d like to join us on the next chapter of The Roof Gardens, we’d love to hear from you.