Address- £40,000 per annum
- 5 out of 7 days per week
- Medicash – Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)
- Aviva Digicare – Free annual healthcare check
- Exclusive Benefits & Wellbeing site (Perks at Work)
- Entertainment discounts – up to 55% off cinema tickets
- Health & Wellbeing discounts – Discounts for Nuffield Health (20%) and Pure Gym (10%)
- Travel discounts – Discounts with holiday companies such as TUI and Expedia
- Shopping discounts – Save up to 15% at high street and online stores by purchasing Shopping Cards
- Meals on duty
- Vodaphone discounts
- Pension scheme and Life Assurance
- Employee Assistance Programme
- 23 days + BH’s and additional day off for your birthday
- 2 days additional leave, following return from Maternity leave during first year back
- Competitive and supportive family benefits
- Day off for baby's 1st birthday
- Holiday purchase scheme
- On-going training & development and career pathways
- Professional subscriptions paid
- Financial wellbeing programme and preferred rates on salary finance products
Overview:
This role is responsible for planning & delivering the premium catering operation across our private members restaurants, lounges and private dining (‘On Four’) on matchdays as well as Conference and Events (C&E) business on non-matchdays.
Comprising of 500 covers, 5 dining areas and 4 private suites, you will ensure that all aspects of The On Four Collection are delivered in a quality, customer focused manor combining attention to detail and uncompromising demand for excellence whilst striving to exceed guest expectations.
Knowledgeable with both food and beverage is essential. Eager to share and absorb knowledge as well as being the face of the operation and point of contact for restaurant service. You will build professional credible working relationships with Chef partners and their extended teams. This is a wonderful opportunity with the potential of being amazing. Do you dare yourself to be?
The specific remit of this role covers:
Take responsibility for the delivery of service excellence- Own and support with the delivery of variable front-line recruitment and training.
- Continually improve guest experience by working with your line manager and THFC client in developing a program of continuous improvement creating & implementing action plans.
- Ensure that all relevant reporting requirements including labour and stock takes are prepared and submitted as per agreed Levy UK schedule whilst following audit protocol.
- Ensure all match day co-ordination pre and post event is collated within the company format. Bespoke requests are documented, pre-ordered and in-situ in advance or as requested by individual guest. All event day paperwork is prepared in advance and prior to each event, distributed to the variable management team. Event detail is shared and communicated during your individual match day briefs. Feedback and comments are collated post event and responded to in a timely manner. Shared with and escalated to your line manager.
- Source, recruit, train, develop and maintain a core restaurant team of variable front line managers and service staff. The individuals highlighted become Levy UK @THFC service ambassadors. They are responsible for the detailed set up, event day food service delivery and post event collation, reconciliation, billing and breakdown.
- Build relationships with individual “on four” premium guests. Understand their individual service expectations, ensuring an all-inclusive bespoke food service program is delivered and understood by front line variable match day service staff.
Role Purpose
Operations:
Supportingthe day to day delivery of consistent and exceptional product quality and service standards to achieve and ideally support the department’s targets and grow our reputation for legendary customer experiences
Hospitality – Drive our guest focus culture through consistently demonstrating an in-depth knowledge and appreciation of hospitality standards and client needs
Consistency - Regular monitoring and development of each department to ensure that food quality, presentation, staffing reviews and consistent standards are maintained.
Monitor and maintain the Health and Safety policy, processes across allocated C&E Events
Communications - Directly liaise with client representatives to ensure that communication and expectations are clear.
Guest Focus – Champion the guest focused culture, continually sharing and acting on client and customer feedback
Health & Safety – Support the H&S culture and compliance in your areas of responsibility.
People:
Culture - Work closely with the management team to develop and sustain a high level of team energy and engagement, focused on great food and hospitality
HR compliance – work closely with HR team and lead Line Managers to ensure complete and consistently effective adherence to all legal obligations
Profit Protection:
Profit Protection Supporting with line manager to lead your teams be demonstrating strong knowledge and implementation of profit protection procedures including but not limited to stock control and payment and billing controls
Person Specification
You are traditionally trained with in fine dining restaurant establishments. Your appreciation for good food and fine wines shines through. Event delivery experience is desirable.
You embrace innovation and culture change.
Personal circumstances must allow working flexible hours to align with stadia activity.
Strong leadership qualities and excellent communicator.
Positive and passionate focus on food – a natural flare for hospitality
Strong organisation skills and commercial awareness – sees beyond the obvious and is resourceful in seizing opportunities and solving problems.
Credible, champions and grows guest and client relationships.
Standards and quality driven hands on management style.
Effective team player, with a “can-do” attitude
