Assistant Service Department Administrator

Assistant Service Department Administrator
Watford, Hertfordshire
Are you a dedicated administrative professional looking for your next challenge? Could you thrive as an Assistant Service Department Administrator with a leading electrical test equipment manufacturer? If so, read on.
About Us:
With over 90 years of experience, Martindale Electric is one of the most trusted brands in electrical safety testing and leaders in Safe Isolation. With a comprehensive range of electrical testing equipment and educational aftersales support, we have built a reputation for providing innovative solutions for electricians and service professionals.
We provide support through electrical safety testing, electrical measurement solutions and best practice guidance and pride ourselves on the high standard of our local service and support.
Keeping people safe in the workplace is at the root of everything we do.
We are now looking for an Assistant Service Department Administrator to join our team on a full-time basis.
Your Rewards:
- Salary starting at £26,000 per annum, expected £1,000 increase after successful probationary period
- Quarterly bonus scheme (based on company year on year growth)
- 20 days’ holiday (rising after two years’ service) plus Bank Holidays
- Free on-site parking
This is a great opportunity for an enthusiastic administrator to join our innovative and market-leading company.
When you join us, you’ll discover a collaborative work environment with plenty of opportunities to grow and progress your skill set.
Plus, we’ll welcome and encourage your ideas for process improvements within the department, providing the chance for you to make a direct impact on our operations!
So, if you want to take the next step in your career with our respected and established company, then apply today!
Your Role:
As an Assistant Service Department Administrator, you will support all activities within our Service Department, from liaising with customers to dealing with suppliers and handling billing.
Specifically, reporting to and working directly with the Service Department Co-ordinator, you will organise calibration and/or repair of customer’s test equipment, generate quotes and provide replacements or spare parts.
You will work with our suppliers and manufacturers regarding customers’ equipment, book equipment in and out and work with internal departments such as Accounts, Sales and the Warehouse.
Additionally, your role will involve:
- Answering all service calls and emails from customers, third party suppliers and manufacturers
- Learning to identify and gain a basic understanding of the equipment received into the Service Department on a daily basis
- Working with the Warehouse team to make sure customers equipment is returned safely and efficiently
- Conducting general ad hoc administrative tasks
About You:
To be considered for the role of Assistant Service Department Administrator, you will need:
- At least one year of previous admin and customer service experience
- Computer and database proficiency, including Word and Excel
- The ability to work under pressure
- Close attention to detail
- Excellent communication and listening skills as well as a professional telephone manner
- The ability to work using your own initiative whilst being an efficient and supportive team player
This is a full-time role, working 40 hours per week, 8.30am – 5pm.
Other organisations may call this role Administrative Assistant, Office Assistant, Office Administrator, Service Administrator, Service Co-ordinator, Customer Service Co-ordinator, Customer Service Assistant, Customer Service Administrator, or Administrative Officer.
Webrecruit and Martindale Electric are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and believe that the more inclusive our environments are, the better our work will be.
So, if you’re seeking your next challenge as an Assistant Service Department Administrator, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.