Assistant Store Manager

Role: Assistant Store Manager / Location: Stoke / Salary: GBP24,326 per annum (OTE GBP26,758) plus benefits / Hours of work: 40 hours per week - any 5 out of 7 days, working a mixture of early and late shifts covering the stores opening and closing times.
At Big Yellow we are dedicated to building a diverse, inclusive and authentic workplace. We welcome applications from people from all walks of life regardless of race, gender, religion, sexual orientation, responsibilities for dependents, age, physical / mental disability or offending background. If you require us to make any adjustments to our interview process then please let us know.
What s more if you re excited about this role but your past experience doesn t align perfectly with every qualification in the job description, we encourage you to apply. You may be just the right candidate for this or other roles we may have.
How you can make a difference
Are you a people person looking to make a real difference? Do you have a lead by example management style? Are you driven to exceed targets? At Big Yellow our employees are the face and heart of our business. When customers visit a store, their experience starts with you. It s crucial that you ll have the eagerness to be warm and welcoming, making them feel looked after as soon as they walk in the door. We like to think of ourselves as people people , so if a customer looks like they want a cup of tea, get the kettle on.
Using your brilliant people skills, you ll determine what our customers situation is and provide the relevant solutions and support they need. Whether it be; putting your cracking sales skills to use by promoting our products or using your initiative to ensure services and standards are well maintained. With full training provided right from the start, once you step through our door you will be fully supported in your career.
What we would like from you
We love a bit of get up and go, so don t be afraid of getting stuck into your work with passion and enthusiasm. As an Assistant Store Manager your main role is to support your Store Manager in all aspects of running your store, in order to grow and develop your business.
Below are some of the key areas you will be required to fulfil:
Provide the highest standards of customer service, in person, via email or phone Maximise sales at every opportunity through promoting the products and services available Be confident and comfortable negotiating day to day Complete daily health and safety walk arounds and help maintain the general cleanliness of the site Propose ideas for local marketing and assist with recruitment where necessary Carry out general administration tasks on our database (i.e. set up customer contracts and debt management) Take a flexible approach to working as part of a team or individually Take an equal share of responsibility by being a key holder and opening/closing your store Coach and develop your sales advisors Support your Store Manager in all aspects of running your store Support your Store Manager to grow and develop your business Find more out about life at Big Yellow
Our ideal Assistant Store Manager will demonstrate
A can do attitude, not afraid of getting stuck into your work Management experience demonstrating a lead by example attitude Strong listening skills with a genuine desire to help others and learn The ability to problem solve whilst building rapport with customers and colleagues Excellent prioritisation skills and ability to make decisions Enthusiasm and consistency with the ability to work alone or within a team Hunger to improve and learn new skills and a flexible approach to your working hours Find more out about our Culture
What we give back to you
At Big Yellow we believe in a good work life balance, and promoting health and wellbeing, is vital to the happiness of our employees. Some of our excellent benefits include:
Competitive rates of pay reviewed on an annual basis Quarterly bonuses averaging around 10-12% (up to a maximum of 25%) Additional day off for your Birthday Holiday entitlement increasing with service Training and support to help you develop a great career with us Great pension and sharesave scheme Social events throughout the year Family friendly policies to include enhanced maternity, paternity and adoption packages Free on -site parking Cycle to work scheme and gym discounts Vouchers for life events Day off to volunteer for one of our charity partners