Assistant Student Support Officer

The Role and the Department Josephine Butler College is seeking to appoint and welcome a new Assistant Student Support Officer to our friendly, vibrant, and inclusive community. Opened in 2006, we are named after the 19th Century social reformer, Josephine Butler, who had a profound influence on society's view of women's health and education. Her legacy of advocacy, commitment to social justice and kindness serve as an inspiration to our students, staff, and broader College community. The Assistant Student Support Officer, along with other College staff, is an integral and visible part of the College community. They will be a primary point of contact for the College’s students and will provide them with face-to-face Student Support services. They will report to the Assistant Principal, the College’s lead officer for Student Support. The Assistant Student Support Officer will deal with individual Student Support cases, resolving them where possible and referring students where appropriate to academic departments, specialist services (such as the Counselling and Mental Health Service) and external support agencies to best address student concerns and issues. They will liaise actively with other parts of the University to provide joined-up support for students, and will maintain ownership of student cases even when referring them to other areas. The post-holder will also support pro-active wellbeing initiatives within the College. Induction, guidance, training and support in the role will be provided by the Student Support and Wellbeing Directorate and by the College’s Assistant Principal. This post is a fractional appointment (0.2fte) that could fit alongside another professional or personal commitments. The successful applicant would be joining an established and knowledgeable Student Support team led by our Assistant Principal Dr Jennifer Wood-Moody.