Assistant Student Support Officer (Flexible Deployment)

The Role and the Department

The Colleges and Student Experience Division includes the 15 Maintained Colleges, the Student Enrichment Directorate, the Student Support and Wellbeing Directorate, and the Wider Student Experience Operations Directorate. We are recruiting to two Assistant Student Support Officer roles (1.8FTE) and welcome applications for full-time or part-time work. The Assistant Student Support Officer role, while line managed by the Head of Student Support and Wellbeing, in the Student Support and Wellbeing Directorate, will be deployed flexibly to Colleges experiencing gaps in their Student Support teams due to vacancies, staff sickness or other reasons.

The Assistant Student Support Officer, along with other College staff including the Principal, Vice-Principal and Assistant Principal, will be an integral and visible part of the College community. They will be a primary point of contact for the College's students and will provide them with face-to-face Student Support services. They will report to the Head of Student Support and Wellbeing but will work under the supervision of the Assistant Principal, the lead officer for Student Support within the College they are deployed to.

The Assistant Student Support Officer will deal with individual Student Support cases, resolving them where possible and referring students where appropriate to academic departments, specialist services (such as the Counselling and Mental Health Service) and external support agencies to best address student concerns and issues. They will liaise actively with other parts of the University to provide joined-up support for students, and will maintain ownership of student cases even when referring them to other areas. The post-holder will also support pro-active wellbeing initiatives within the College.

Induction, guidance, training and support in the role will be provided by the Student Support and Wellbeing Directorate and by the College's Assistant Principal.

Proud member of the Disability Confident employer scheme