Assistant Systems Administrator

We are working closely alongside a Local Authority in Cardiff to assist with the appointment of an Assistant Systems Administrator , on a 3-month contract, likely to be extended at clients discretion. Please apply with your CV for immediate consideration.
Rate of Pay: £15.44 - 19.31 per hour PAYE
Summary:
To provide technical support to maintain, develop and manage the administration of the Childrens Services client record system (currently CareFirst; to be Eclipse).
To identify client record system solutions to operational, performance and information requirements.
To support and advise on the production of client record system training materials.
Responsibilities:
To maintain the client record system and liaise with users to ensure data is entered consistently and accurately and to monitor compliance of users to agreed standard practices.
To support the Childrens Services client record system helpdesk, ensuring all calls are responded to within prescribed timescales and that patterns of problems can be detected.
To provide advice, practical support, assistance and expert help and guidance on a one to one basis to end users via the telephone, email and in person to staff in their day to day operation of the client record system. This will include resolving database enquiries and problems in a patient and caring manner.
To provide advice, support and encourage confidence and enthusiasm in staff to develop their own knowledge and skills in their use of the client record system ensuring they keep within the required processes and guidelines on a daily basis.
To display data in a meaningful format that can be readily understood by staff undertaking data cleansing exercises. This will include clear explanations of what data needs to be updated and how the information should be updated.
Qualifications:
Educated to GCSE standard or equivalent.
Experience:
Experience of using PC applications, including Microsoft Office products in the workplace.
Experience of providing telephone / virtual support to end users.
Knowledge and experience in using a client record system.
Please note:
You should be available to work immediately or at a short notice.
You should have right to work in U.K
This role requires an basic DBS
Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent. Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
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