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Salary At Concentrix, we strive to find and grow exceptional people like you. Our global staff have devoted their careers to ensuring every customer experience is exceptional. So naturally, we’re committed to making Concentrix the best place to grow a career, too.
Working at Concentrix, you will be a part of an engaging, energetic, and entrepreneurial work where you can reimagine the boundaries of your career.
Responsible for demonstrating the value and benefits of our low to moderately complex client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. Depending on client engagement, could include lead qualification, lead conversion, health checks, voice of the customer, and/or revenue retention motions (product/service contract renewals, extension, upsell and expansion). Serves an assigned territory/client with low to moderate variables in geography and/or customer complexity. Responsible for developing a good level of product or service knowledge to support low to moderate customer questions and promote offerings. This role is responsible for effectively articulating the value of products or services to customers. Makes and receives calls with the intent of selling products/services or renewing existing contracts. May respond to low to moderate customer inquiries by following standard scripts and procedures. Confirms competitiveness of client's maintenance contracts and works towards assigned contract revenue goals. Understands and captures the voice of the customer for assigned client. Duties Duties and Responsibilities:
- Achieve your revenue-based quota by selling renewals/products/services, may offer upsell opportunities when applicable
- Work within dedicated territory for established client
- Provide accurate weekly/ monthly/ quarterly sales forecast
- Mastery of product knowledge and technical understanding of products and services to effectively assess client needs and requirements
- Successfully promote products or services for established client
- Guide customers through onboarding after product purchase and promote strategic adoption of product(s) enhancing the customer experience, establishing optimal usage behaviors and accelerating the customer's time to value
- Utilize data to identify ‘at risk’ and adoption opportunities
- Initiate steps as needed to remediate customer concerns/roadblocks prohibiting satisfaction or product usage
- Manage external competitive pressures and effectively handle objections to retain customers or win new customers
- Manage high volume of customer contacts through phone and email each day – majority of communication is outbound
- Ensure high level of professionalism during all interactions with customers and prospects
- Effectively partner and build strong business relationships with both internal and external stakeholders to ensure customer expectations are met
- Collaborate with cross functional teams and management to optimize sales processes, systems and achieve a superior customer experience
- Maintain the customer management system (CRM) to ensure all relevant data is captured in a timely manner
- Other duties, as assigned and necessary
Qualifications:
- Bachelor’s degree preferred
- Prior experience working in a customer service or sales capacity preferred
- Ability to effectively communicate with customers in a fast-paced environment while developing positive customer relationships
- Prior experience in high volume calling preferred
- Aptitude to learn and optimize new technology and data
- Problem solving skills
- Excellent knowledge of MS Office programs
- Excellent communication skills (verbal, written)
- Experience working with Salesforce.com or similar CRM preferred
- Proven success in the management of multiple priorities effectively
Competencies:
- Accountability - Competent
- Effective Communication - Developing
- Resilience, Curiosity, & Adaptability - Developing
- Integrity - Competent
- Coachability - Competent
- Diversity and Inclusion - Developing
- Team Player - Developing
- Emotional Intelligence - Developing
- Critical Thinking - Developing
- Customer Focus – Competent
- Diagnostic Information Gathering - Competent
- Initiative - Developing · Manage Execution – Developing
- Business Acumen - Developing
Supervisory Responsibility:
- This position has no supervisory responsibilities.
Travel:
- No travel is expected for this position.
Work Environment:
- This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, etc.
Uninterrupted home-based internet is required for this role. Applicants should have sufficient internet access in their homes to attend and host video calls, as well as perform essential functions of the role which include downloading and uploading of large files to shared network drives. In general, we have found that a minimum bandwidth speed of 20mbps is essential.
