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Form of work
SalaryAssociate Technology Application Manager - CRM and Customer Contact
Hybrid / Barbican or Epsom (1-2 days a week) | Technology | Permanent | Full time
Competitive salary, depending on experience
37.5 hours per week
Nuffield Health is the charity that's building a healthier nation, one day at a time. From award-winning hospitals and leisure facilities to flagship community programmes - we'll do whatever it takes to look after the UK's wellbeing. It starts with passion and commitment to quality. It starts with you.
We are seeking a detail-oriented and motivated Associate Technology Application Manager to support our CRM and Customer Contact squad in the management of our strategic telephony platform CXone. At times you may be asked to support on the optimisation of Salesforce and related tools. As a key member of our team, you will play a vital role in ensuring the smooth functioning of our technology stack and contribute to the overall efficiency of our business processes.
As our Associate Technology Application Manager - CRM and Customer Contact, you will:
Support the maintenance and operation of CXone, ensuring it aligns with business needs.
Triaging and responding to ServiceNow tickets assigned to CRM and Customer Contact squad
Collaborate with team members to address telephony-related challenges and implement improvements.
Supporting on CXOne Whatsapp as required, reviewing release notes and exploring recommendations/possible impacts
Assist in day-to-day administration and user support for the Salesforce platform, mainly queries relating to CXOne for Salesforce.
Maintain accurate and up-to-date documentation for technology processes and configurations.
Assist in developing and delivering training materials for end-users on applications managed by the squad.
Assist in data cleaning and quality assurance activities as needed.
To succeed as an Associate Technology Application Manager - CRM and Customer Contact we're looking for:
Eagerness to learn and contribute to the success of the CRM and Customer Contact squad Customer focus, happy to speak with stakeholders
Strong organisational and multitasking skills.
Excellent communication and interpersonal skills. Motivated to resolve problems and understand root cause of an issue
Ability to work collaboratively in a team-oriented environment.
Familiarity with telephony platforms desirable
Basic understanding of Salesforce a plus
Helping you feel good.
We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. From free private healthcare to gym membership, a cycle to work scheme and more. At Nuffield Health, we take care of what's important to you.
Join Nuffield Health and create the future you want, today.
If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it's a good idea to apply right away to ensure you're considered for this role.
It starts with you.
Proud member of the Disability Confident employer scheme
