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Role Overview:
proAV are a leading global Audio Visual integrator, providing AV and event services across multiple client partnerships globally.
Our immediate requirement is for an experienced Senior Onsite AV Engineer to be a key part of our London team, representing proAV and working onsite at a leading Global Law Firm, taking full responsibility for 2nd line break fix responsibilities within the London Headquarters.
One of many openings available at proAV (who have over 500 team members globally), this position is based within our end user’s organisation in London who continue to invest in state-of-the-art technologies, services and training.
This is an exciting opportunity for an exceptional, experienced Audio Visual Engineer to join an established operation with scope to drive and enhance the service at every opportunity.
Experience and seniority of the position will be reflected by the remuneration and benefits package.
Key Responsibilities:
Responsibilities include, but not limited to:
- Proactively troubleshoot and remediate AV faults using established diagnostic techniques, repair or replace items as required
- Take full responsibility for maximising uptime of the estates Audio Visual unified communication systems
- Reporting faults and managing ticket queues to facilitate hardware repairs and replacements
- Take ownership and responsibility for the management and tracking of critical spares and tools held onsite
- Communicate and coordinate with key stakeholder and clients; including facility owners, general contractors, 3rd party vendors, manufactures and associated trades as required to complete AV fixes and provide regular updates on tickets and reports
- Research, advise and implement updates to systems and devices, following agreed change processes
- Ratify AV services according to system documentation, industry standards and best-practices
- Preventative Maintenance support as required
- To ensure all process are compliant with client and proAV policies including security, HSE, Quality and Corporate and Social Responsibility
- Report break-fix key management updates to site managers
- To provide fault reporting to relevant teams.
- Report on trend analysis and suggestion solutions and advise on any upcoming works required
- A passion for service excellence, with a wealth of knowledge and experience in all current audio-visual technologies
- The ability to use your initiative and solve problems effectively
- Provide remote technical support to regional offices
Desirable skills:
- Minimum of three years corporate experience
- Extensive knowledge of Audio-Visual systems and technologies including AV/IT networks
- Extensive knowledge of Event spaces including audio, video and lighting equipment in both digital and analogue
- Familiar with commonly used corporate virtual conferencing/webinar platforms and ability to perform 2nd line troubleshooting
- Ability to multitask and work under pressure and to deadlines
- Remain client facing and calm under pressure
- Have excellent communication, time management, presentation and organizational skills
- Be enthusiastic, self-motivated and have a "can-do" attitude
- Be able to establish productive relationships with people at all levels
- Ability to use own initiative wherever needed
About Us:
proAV designs, integrates and supports blended technology solutions with AV, UC and beyond including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication.
From reviewing technology to integration to post-deployment support, you’re in safe hands when you trust your AV and UC to proAV.
We are recognised as one of the AV industry’s most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents. To date, we have completed 700+ projects outside of the UK that meets the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open.
From our state-of-the-art Customer Services Centre and Video Network Operations Centre (VNOC) our dedicated teams manage, monitor and protect our global clients’ business-critical AV systems architecture, products and technologies 24/7/365.
Equality, Diversity & Inclusion:
proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other’s differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work-life balance through our family friendly policies and practices. We encourage all to apply.
