Automotive Service Advisor

Role - VEHICLE SERVICE ADVISOR - cGBP35,000.00 + Benefits

• PERMANENT ROLE
• ESTABLISHED PRESTIGIOUS HIGH END GROWING GLOBAL BUSINESS
• EXCELLENT BENEFITS

Our client is a leader in their field and due to rapid growth now need an experienced Vehicle Service Advisor to join their team. You will be well versed in delivering high levels of customer satisfaction in a busy environment. Working as part of a team, you will be responsible for ensuring the workflow of the department, hitting and exceeding targets and up selling our full range of services.

Duties and Responsibilities

• To maximise departmental performance in line with the market potentials through the sale of labour and parts
• To ensure that all manufacturers policies and procedures are adhered to
• Assist with planning, forecasting, and delivering targets through the growth of workshop utilisation and efficiency.
• Managing and development of the front of house service team.
• Exceeding customer satisfaction.
• Booking customer vehicles in for maintenance and/or repairs, and liaising with the workshop team to schedule the workload.
• Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover.
• Updating customers with progress on their vehicle, as well as authorising additional work and making follow-up calls.

Liaising with the Workshop, Parts and Sales department to ensure customers vehicles are ready on time.

Skills and Experience

• Full Microsoft package
• You will have the passion to deliver an excellent customer service experience and the ability to quickly establish and build rapport with our customers
• A well-presented individual with a desire, attitude and character to succeed.
• You will have good organisation and administrative skills,
• You must have knowledge of dealer management systems.
• Ideal candidate will be versed in all aspects of the Service Department and will have previously worked as a Service Advisor, Senior Service Advisor or Workshop Controller.

If you feel you have the skills and experience please upload your CV in the first instance.