Senior Hr Advisor

Our background

With our headquarters in Gloucester, Direct Online Services is a dynamic and progressive eCommerce-led omnichannel retailer of kitchen products. Founded in 2009, we have enjoyed consistent levels of profitable growth since inception, primarily through our flagship brand Worktop Express, the UK’s #1 online worktop retailer selling over 220,000 worktops per year to our B2C consumer base.

The business recently joined the €1bn+ global materials division of Broadview Holding (alongside Formica, Westag, Trespa, Arpa and Homapal), and are now looking to invest towards the future. We have significant plans to accelerate our growth over the coming years domestically and internationally, in existing and new product categories, both within Direct Online Services and also in collaboration with our Group colleagues.

Job purpose

We are seeking a dynamic and experienced Senior HR Advisor to join our team. As a Senior HR Advisor, you will play a pivotal role in providing expert guidance and support on a wide range of human resources matters. You will collaborate closely with the HR team and various departments to ensure the effective HR support across the business

Key responsibilities

Employee Relations: Serve as a trusted advisor to managers and employees on employee relations issues, including performance management, conflict resolution, disciplinary actions, and grievances. Provide coaching and guidance to facilitate effective resolution.

Policy Development and Implementation: Contribute to the development, review, and implementation of HR policies and procedures to ensure compliance with employment laws and best practices. Communicate policy changes effectively.

Recruitment and Onboarding: Support the Talent Coordinator when needed by participating in recruitment activities, including job postings, screening, and interviewing. Working with the the hiring managers to facilitate a seamless onboarding process for new employees.

Training and Development: Identify training needs within the business and coordinate training programs to enhance employee skills and competencies. Provide guidance on career development opportunities and succession planning.

Performance Management: Assist in the execution of performance and talent management processes, including business direction transparency, performance reviews, and feedback mechanisms. Support managers in addressing performance issues and developing improvement plans.

Data Analysis: Oversee the maintenance of HR records and databases, ensuring accuracy, confidentiality, and compliance with data protection regulations.

Legislation: Stay informed about changes in employment laws and regulations, ensuring the our compliance with relevant legislation. Advise management on legal issues and risk mitigation strategies.

Employee Engagement: Promote a positive and inclusive work environment through initiatives that enhance employee engagement, satisfaction, and morale. Develop and implement strategies to foster a culture of diversity and inclusion.

Key skills and attributes

•  CIPD qualified – preferred
• Progressive experience in HR roles, with a focus on employee relations, performance management, and HR policy development. preferably in an Operations environment.
• Strong knowledge of employment laws, regulations, and best practices.
• Excellent communication and interpersonal skills, with the ability to build rapport and trust at all levels of the business.
• Proven ability to handle sensitive and confidential information with discretion and professionalism.
• Demonstrated problem-solving skills and the ability to make sound decisions independently.
• Proficiency in HRIS systems
• Ability to thrive in a fast-paced, dynamic environment and effectively manage competing priorities.