Automotive Service Desk & Aftersales Administrator

Personnel Selection Recruitment is currently engaged in the search for a highly skilled Warranty & Spares Coordinator to join our client, a distinguished and well-established engineering company based in Andover, Hampshire, UK. This role is integral to the company's commitment to delivering exceptional after-sales support and maintaining a high standard of customer satisfaction. The successful candidate will play a key role in the after-sales operation, contributing to revenue growth and operational efficiency.

Warranty/Spares Coordinator 

Candidate Specification: We are seeking a candidate with the following qualifications and attributes:

• At least 3 years of experience in engineering after-sales customer support or spare parts sales.
• Preferably, a background in automotive manufacturing, component parts, or a strong mechanical understanding.
• Ideally have a military background or dealt with military contractors / customers - An advantage but not essential.
• Strong customer focus with the ability to engage effectively with internal and external stakeholders.
• Excellent communication skills, including negotiation and influencing abilities.
• Proficiency in Microsoft Office applications.

You will be responsible for:

• Ensuring warranty repairs ad services are booked in with the engineers.
• Book, order and organise the despatch of spare parts orders.
• Liaise and keep customers informed of full process.
• Exploring and driving new opportunities to enhance sales revenue and optimize after-sales operations.
• Ensuring adherence to procedures for the prompt recovery of outstanding monies.
• Providing valuable feedback on product quality and improvements to the design and manufacturing teams.
• Collaborating with the management team to cultivate a customer-focused environment, setting clear objectives and targets.
• Promptly addressing and resolving customer complaints to uphold high levels of customer satisfaction.
• Ensuring the implementation of safe working processes and compliance with company health and safety policies.
• Efficiently scheduling and planning work with a focus on material availability.
• Ensuring compliance with ISO 9001:2015 standards.

How to Apply:

If you meet the specified criteria above and are enthusiastic about contributing to a customer-centric and reputable engineering company, we invite you to submit your latest CV for consideration.

You must already hold the rights to work within the UK, Our client will not sponsor visas.

Thank you