AV Onsite Engineer

Onsite Engineer
Location: London
Length: 13m
Rate: £300 - £350 per day (Inside IR35)
Hours: 9am – 6pm
Ref no: 85682
This client is one of the world's largest and most respected broadcasting organisations. One of the UK’s flagship media organisations, this client operates numerous TV channels, radio stations and digital platforms, catering to diverse audiences both in the UK and around the globe
Responsible for management and support of Audio / Visual systems in our client's Meeting Rooms including monitoring, fault diagnosis/resolution, implementation, integration, commissioning and testing. 
Key responsibilities and accountabilities

• Key role within the AV engineering team in the management and support of the AV Equipment within the client's Meeting Rooms.
• Daily proactive monitoring/maintenance of AV systems in meeting rooms to ensure functioning correctly. 
• Management and end to end ownership of raised support tickets in Remedy by the client's staff.  
• Provide technical support for Audio/Video conferencing issues
  • Log/raise in remedy as required (if not already)
  • Investigate and diagnose faults and recommend further actions for raised requests to diagnose and resolve as appropriate.
  • Work with 3rd party providers/onsite teams to assist with troubleshooting of in-room issues including replacement of faulty equipment.
  • Maintain/manage workflow end to end until resolution.

• Manage RMA process with suppliers for faulty/warranty AV equipment.
• Maintain and manage AV estate equipment/spares across the client's sites.   
• Update the master spreadsheet / database of AV under the managed service including Asset Tagging and updating of CMDB for accurate billing under contract as the estate changes.
• Conduct site surveys for meeting rooms and recommend designs for AV equipment.
• Take ownership of AV installations as directed by UC Product Team including:
  • Pre-stage/configuration of AV equipment
  • Install and co-ordinate with onsite staff as necessary
  • Test and certify onto managed service
  • Update master portfolio of managed AV systems. 

• Implement room moves/changes including decommission/redeployment of AV Systems.
• Provide communication to stakeholders, conveying technical information clearly to non-technical staff, either verbally or in written form.
• Attend Global AV meetings with the client's commercial departments/divisions and own actions and follow up as required. 
• Maintain knowledge of industry and competitor developments in order to learn new technologies and help introduce them where appropriate.
• Liaise with 3rd party suppliers on Product Updates/Roadmaps. 
• Review and test software/firmware updates on AV managed estate with recommendations on deployment cycles (scheduled and unscheduled). 
• Provide regular reporting into service review boards and recommendations on service improvements. 

Essential

• Experience assisting with the design, delivery or support of technical systems and infrastructure within a media technology environment.
• Experience of AV systems configuration, installation and certification for enterprise use including but not limited to:
  • Poly Studio X codecs and accessories, Crestron TSW10xx, Logitech Tap, Neat.
  • Poly Lens, Crestron XiO, Teams Admin Centre/Pro Portal.
  • Remedy/Service Now.
• Experience and understanding of networking protocols for connected AV equipment and systems. 
• Understanding of new and emerging technologies and how these may be applied within AV technology projects and products.
• Motivated and organised with the ability to manage multiple active tasks.
• Good communication (spoken, written, listening) and IT skills.
• Able to work in a diverse and varied team, showing evidence of dealing with technical issues and providing cover as necessary.
• Able to deliver to deadlines and demonstrate resilience to ensure the correct technical solution is selected.
• Awareness of translating project, user and product requirements into implemented technical solutions.
• Manage ad hoc AV Project installations under the guidance of the Unified Comms Product Managers. 

Desirable

• Knowledge and experience of programming/configuring Crestron/Extron control systems.
• Knowledge of Digital Signage Systems, configuration of players/network devices and CMS (e.g., Appspace/Tripleplay). 
• Knowledge and experience of Azure/AWS configuration. 
• Awareness of broadcast or datacentre infrastructure installations including power, environmental and space layout considerations.
• Experience working alongside third party service delivery or support in an engineering environment.
• Knowledge of cloud computing disciplines (Networking as a Service, (NaaS), Software as a Service (SaaS), Platform as a Service (PaaS) or Infrastructure as a Service (IaaS)) and Internet Protocol (IP) technologies.