Av Support Engineer

Due to continued success in growing our existing client base, and an increasing number of AV service & maintenance contracts, we are seeking to recruit an AV support engineer with a proven track record in this field. You will be key member of a team delivering and supporting the operation of industry-leading audio and audiovisual systems installations across Central London, and occasionally elsewhere in the UK.

You will use your technical proficiency with a range of AV systems and related technologies to fault find problems with complex AV systems. You will provide clear communications to clients during remote support, and be able to fix problems ‘hands on’ on site, liaising with manufacturer support teams or distributors where necessary.

Working as AV support engineer you will be highly-skilled at client-facing interactions, in person and over the phone / email. As a ‘front-line’ operative for the company, your careful attention to customer support needs and technical skills will play a key role in earning our client repeat business and word-of-mouth recommendations.

You will consistently research and undertake training on AV equipment and technology, put this knowledge into practise in the field, and share your learnings with the team. Depending on your aptitude and interests, in addition to support responsibilities you may be involved with AV systems commissioning,

AV systems design, project engineering (CAD, creating schematics), or other business activities (e.g. site surveys, marketing and website / blog writing, social media).

Main Duties 

Fault-finding and technical resolution of a range of AV-related problems with audio, video, control and network equipment, working both on site and providing remote assistance.

To take ownership of a number of support requests / issues, and to be able to prioritize your work according to the urgency / severity of the problems. Successful client handling during the technical support process. Representing our client as a high-end provider of AV services with a professional, courteous and knowledgeable demeanour.

To drive the sales of on-going AV service and maintenance contracts and installation projects through excellent support work and client handling. Performing scheduled maintenance visits, completing maintenance reports and working with others in our team to recommend improvements where relevant. Providing advice and information to colleagues in the support team, collaborating on a range of AV support issues, and working on best practises.

Skills and experience that make you proficient in fault-finding and resolving issues with modern audio, videoconferencing, video and control systems. ✓ A proven track record in field-based audiovisual support tasks, maintenance and operation. ✓ IT and IT networking knowledge; an understanding of AV systems’ integration with existing IT systems is essential, and being comfortable using a range of computer software. ✓ Full UK working rights.

Worked as an AV support engineer with corporate/commercial clients, both on site and remotely.

• The ability and presence to liaise with clients at all levels, and third parties such as distributors and manufacturers.
•  Technical proficiency in sound engineering, audio processing and signal flow.
• A selection of current, relevant industry manufacturer accreditations. e.g. CTS, Dante
•  Familiarity with platforms such as QSYS, BSS, training on products by Crestron, Extron and Shure.
• Knowledge of videoconferencing platforms such as Teams, Zoom and Webex, and videoconferencing hardware from manufacturers such as Logitech, Poly, Cisco and Crestron.
• A full driver’s license.
•  Relevant health & safety accreditations.
•  Residence within Greater London.