Address
Form of workWe are eager to add a focused AV Technical Customer Service Agent to join our high-achieving team at Concept in Staines-upon-Thames, Surrey.
Growing your career as a Full Time AV Technical Customer Service Agent is an amazing opportunity to develop relevant skills.
If you are strong in critical thinking, teamwork and have the right drive for the job, then apply for the position of AV Technical Customer Service Agent at Concept today!
UNDERSTANDING, SERVICE, TRUST
3 Words that Guarantee Results in Recruitment
AV TECHNICAL CUSTOMER SERVICE /HELPDESK REPRESENTATIVE
Egham/Staines Salary up to £28,000
One of Europe's foremost providers of integrated audio visual solutions with over 30 years unrivalled expertise in this fast paced industry professional with a successful track record of identifying opportunities in this fast paced industry. Due to the continued success and growth of the business are seeking to recruit a Self motivated Customer Services Representative, ambitious industry professional with a successful track record working with pre sales for video conferencing video streaming and digital signage. Working shifts Monday- Friday covering 7am -7pm
"1st Class Customer Service "
The Role:
* Single point of contact to meet communication needs of key International customers.
* Management and ownership of cases throughout their lifecycle and through to completion.
* Working shifts Monday to Friday No weekend Work .
* Case diagnosis and first line qualification of issues before call out.
* Ensure cases are restored for service within SLA.
* Central point of contact between International customers and Our suppliers.
* Booking of engineering resource / Logistics / Travel / Critical Spares etc.
* Engagement with Our other departments.
* Raising of accurate escalations in a timely manner.
* Booking of preventative maintenance visits.
* Weekly Touch-point meeting, reports and chairing of conference calls.
* Responsible for keeping case reporting and billing systems up to date.
* Raising supplier purchase orders.
* Invoicing management.
* Excellent customer relations and interpersonal skills.
Benefits:
* 3% pension contribution (After 6 months probationary Period)
* 23 days holiday in first year
* Death in service (3x Annual Salary)
* Private medical insurance (After 6 months probationary period)
* Working for a company who has the infrastructure and resource to deliver the solutions
they sell, Cutting edge video conferencing solutions
* Join a company who will value you and your opinions
*Working hours: Rotational shift patterns Monday - Friday shifts covering 7am - 4pm 10am=7pm with one hour lunch break
Benefits of working as a AV Technical Customer Service Agent in Staines-upon-Thames, Surrey:
● Opportunity to Make a Difference
● Room for Advancement
● Advantageous package
