AddressThe role
As a cloud Networking Engineer in our Azure support team, you will ensure that customers receive a great service, along with making sure all tickets are managed within service level agreements and KPI’s. In this role you will develop your Azure networking knowledge further and will provide knowledge shares where needed. This is role is perfect for someone who enjoys working in a tight knit team, and is customer obsessed and committed to providing a 5-star service.
This role will be based at our Manchester office.
What will I be doing?
- Ensure all tickets are managed within service level agreements and KPI’s
- Ensure clear ticket updates
- Work within ITIL framework service delivery procedures
- Manage a customer ticket both technically and procedurally via Phone, Email or Web portal in line with defined SLAs and KPIs
- Manage own ticket queue and assist other team members where appropriate.
- Assessment and ownership of changes to customer network environments.
- Designing changes for service improvement
- Configuring and maintaining Azure networks for customers
- Raise awareness of issues to Problem Manager and assisting with resolutions
- Contribute towards continuous service improvement alongside service managers
What will I bring to the role?
- Service Desk/Support experience at 2nd or 3rd line level
- A thirst for continuously improving technical knowledge
- Effective troubleshooting methodology
- Experience with Azure networking and Azure networking tools
- Fortinet experience preferred
- CCNA and AZ-700
Why work for ANS?
At ANS, we’ve created a place where everyone can be themselves, and we empower our people to get the job done. Openness, ambition, honesty, and passion are what drive us every day. We are bold, courageous, and innovative – and we do it like no other. We invest in our people. In training, development, health and more – we give you the benefits and flexibility to maintain a happy work-life balance.
We’re proud of the inclusive, fun, dynamic environment we’ve created. It’s a safe space that works for all. You don’t have to be a techie to work in tech. Bring your authentic self and find your dream role here. Find out more at LinkedIn pages.
What’s in it for you?
With fantastic benefits, an inclusive culture, and a cool office space, we’re your kind of workplace.
Company benefits
- As standard: 25 days’ holiday, plus you can buy up to 5 more days
- A little extra: we’ll give you your birthday off, and an extra celebration day for whatever you want! Tying the knot? You get 5 days’ additional holiday in the year you get married. Oh, and 5 volunteer days!
- Private health insurance
- Pension contribution match and 4 x life assurance
- Flexible working and work from anywhere for up to 30 days per year (some exceptions)
- Maternity: 16 weeks’ full pay, Paternity: 3 weeks’ full pay, Adoption: 16 weeks’ full pay
- Company social events – get ready for a jam-packed calendar
- Electric car scheme
- 12 days of personal growth development time
ANS are an equal opportunities employer. We encourage diversity and anyone applying for a role at our organisation can be assured that their application will be treated fairly, regardless of age, disability, gender reassignment, gender expression, marriage and civil partnership, pregnancy and maternity, race, religion or belief and sex or sexual orientation. We sometimes ask for information relating to individuals for equal opportunities monitoring purposes only.
