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Azure Support Engineer - Managed Services Provider
Join a leading Managed Services Provider (MSP) as an Azure Support Engineer and become an integral part of their dedicated team. Our client specializes in delivering cutting-edge cloud solutions and managed services to businesses, with a focus on Azure environments. This is an exciting opportunity for experienced professionals seeking to advance their careers in a dynamic and fast-paced environment.
As an Azure Support Engineer, you will provide essential 3rd Line Support to clients utilizing Azure cloud services. Drawing on your expertise in Azure technologies, you will resolve complex issues, optimize performance, and deliver exceptional support to ensure client satisfaction. This role offers exposure to diverse client environments and opportunities for professional growth within the MSP space.
Key Responsibilities:
- Provide advanced technical support for Azure cloud environments, addressing infrastructure, networking, security, and application-related issues.
- Diagnose and troubleshoot escalated incidents, ensuring timely resolution and adherence to service level agreements (SLAs).
- Serve as a trusted advisor to clients, offering expert guidance on Azure best practices, optimization strategies, and cost management.
- Build and maintain strong client relationships through clear communication, proactive support, and client-focused solutions.
- Manage and prioritize incoming support tickets, ensuring efficient resolution and effective communication with clients and internal teams.
- Document incidents, resolutions, and best practices to contribute to knowledge management and continuous service improvement.
- Collaborate with internal teams, including Azure architects, DevOps engineers, and project managers, to address client needs and deliver innovative solutions.
- Participate in cross-functional projects and initiatives to enhance service delivery and client satisfaction.
Experience required:
- Experience in providing 2nd / 3rd Line support within an MSP environment.
- Strong proficiency in Azure cloud technologies and services, with hands-on experience in deployment, configuration, and troubleshooting.
- AZ-900: Microsoft Azure Fundamentals certification.
- AZ-104: Microsoft Azure Administrator certification.
- Experience/knowledge of DevOps tools and methodologies would be highly beneficial (Terraform, Bicep, AKS)
- Excellent problem-solving skills and attention to detail.
- Effective communication and customer service skills.
Remote based.
Paying up to 45k basic + On-call.
