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SalaryIn this role, you'll ensure our B2B customers get the most out of their partnership with flatfair and help us continually improve our sales cycle.
What you'll be doing
- Manage our CRM, Hubspot, to continually improve the data we collect and use it to produce insightful reporting that enables and informs the Commercial team
- Identify opportunities to harness technology to remove bottlenecks, boost efficiency and improve the quality of our service offering to partners
- Support the onboarding process by setting up new partners, sourcing required information for internal systems and external sources as required
- Lead change projects that improve efficiency and quality of service across the sales cycle
- Maintain internal processes and documentation and ensure these are followed across the sales cycle
- Support and administer the updates to customer documentation to smoothly embed flatfair into the customer processes
About you
You'll likely already be working in a junior Sales Ops role or sales support, Customer Success or customer support role and be looking to take the next step in your career.
- Track record of supporting the B2B sales cycle
- Experience maintaining and optimising a CRM system (we use Hubspot)
- Strong problem-solving skills, able to identify root causes and propose innovative solutions
- Confident with new technology, able to quickly acquire working proficiency and identify underutilised functionality
- Highly developed attention to detail, able to maintain accuracy in a fast-paced environment
- Good project management skills, able to deliver cross-functional projects on time and to brief
- Able to multitask without compromising on delivery and accountability Excellent communication skills, able to tailor communication style based on the channel or context
We value diversity and welcome applicants with varying backgrounds and experiences. Even if you don't meet all the requirements, you could still be a great fit. Apply now if you believe you can excel in this position.
Location: Hybrid - you'll need to work 1 day a week in our central London office.
Stage 1: Online assessment of core skills via TestGorilla
Stage 2: A phone chat with our HR lead to where we'll talk through the role in more detail and answer any questions you may have
Stage 3: A video interview to look for examples of the behaviours and skills required for the role.
Stage 4: A final interview where we'll ask you to prepare a case study for discussion on the day. We'll also focus on your fit to our values.
About us
In the UK, £5.2 billion is locked up in traditional deposit schemes that offer a poor experience for everyone. Our vision is to change that and make every rental experience positive for landlords, agents, and tenants.
Our solution allows tenants to secure a new home with a small check-in fee instead of paying for a costly deposit, whilst giving landlords up to double the protection of traditional deposits.
Over the last 5 years, we've helped over 30,000 tenants save £25 million in upfront costs and provided increased rental protection on 2,000 properties. As well as improving our core product, we're identifying, testing and launching new innovations to make every rental experience a positive one.
About our benefits
- Salary £28k - £33k depending on experience + 10% bonus, payable quarterly
- 25 days annual leave, plus an extra day for every year you're part of the team
- £1,500 personal development budget
- Monthly well-being allowance and weekly wellness hour
- Unlimited mental healthcare and therapy from Oliva
- Private medical insurance with Vitality
- Salary sacrifice pension and financial advice from Mintago
- Regular socials, team activities and workshops, both in-person and remote
