B2/Heo, Business Support Manager, National

The Insolvency Service is a leading Government agency which plays a crucial role in providing essential services to the public and to business. The work we do is important to the proper functioning of markets, the economy in general and support for thousands of people each year who are in financial difficulty.

Inclusive and diverse teams are important to us. We welcome and encourage applications from everyone, including groups underrepresented in our workforce. The Insolvency Service strives to ensure that the agency is a safe, inclusive and welcoming place for everybody to bring their true self to work and to help the agency to achieve its diversity objectives. We have 10 active employee network groups available to join or become an ally, these include, Carers Network, Disability & Health, FACES Network Group, Grass Roots, LGBT+, Mind Matters, No Limits, Part Time Workers, The Shed, and Women’s Network Group.

We offer full-time, part-time, job share and flexible ways of working. We value capability, technical skills and experience and we place great emphasis on lifetime development to support our people. We encourage our employees to become more involved in areas they feel strongly about, whether it be for the benefit of the agency, though our Engagement network or in their own local communities via volunteering opportunities.

Legal Services Directorate (LSD) undertakes both criminal enforcement work on a range of offences that underpin the insolvency regime and civil litigation work arising from director misconduct. Our directorate consists of approximately 82 staff who make up our Criminal and Civil enforcement teams, and a Paralegal team.

The purpose of this post is to provide line management to two Paralegal Assistant Managers, and act as reporting manager for their small team of Paralegal Assistants, who are responsible for providing administrative support and assistance to the in-house legal team. The post-holder will also work closely with other Business Support staff to facilitate our recruitment campaigns and other non-casework tasks.

This is an exciting role within our directorate. As a Business Support Manager, you will line manage a small team, who are responsible for a wide range of administrative tasks, as well as providing support to our Senior Management Team on our recruitment campaigns and other non-casework tasks.

As a Resourcing Officer you will work closely with managers to advise on recruitment. are responsible for a wide range of administrative tasks, as well as providing support to our Senior Management Team on our recruitment campaigns and other non-casework tasks.

Responsibilities

As a Business Support Manager, you will:

• Manage multi-layered recruitment campaigns within LSD, including engaging with successful applicants and ensuring appropriate induction packs are in place
• Line-manage a small team of administrators and drive performance to ensure that Key Performance Indicators (KPIs) are achieved through the regular review of management information
• Work closely with another B2 / HEO colleague to share responsibility for a range of Business Support tasks including Intranet editor and regular provision of management reports
• Provide administrative oversight to specific criminal cases ensuring timely progression through the Court process
• Act as Capability Champion for LSD supporting colleagues with a self-driven approach to learning
• Act as Local Records Officer to ensure retention processes are in place and adhered to within the directorate on all case management and storage systems
• Support the Head of Business Support with wider LSD and Agency initiatives
• Work with colleagues across LSD and the Agency to develop and share best practice and policy