Back Dock Operative

The role of Backdock Operative in Harvey Norman is to work with management and staff, with the aim of providing the best possible service to our customers and stores. A successful Backdock Operative has excellent product knowledge, provides outstanding customer service, helps create a great experience for the customer, and is above all else enthusiastic in helping the team perform to the highest standards. This role is crucial for making Harvey Norman a great place to shop.

YOUR JOB - your tasks will include:

• Responsible for operating and maintaining a clean and tidy backdock while keeping a safe and secure working environment.
• Provide the highest level of standards of customer service and act in a professional manner at all times.
• Ensure all deliveries are checked so that no substandard or incorrect goods are delivered to customers.
• Ensure that Goods Receiving and Dispatching procedures are followed at all times.
• Protect and secure Harvey Norman stock.
• Understand your department’s action plans and support the goals and targets set out by your manager.
• Ensure all Health & Safety policies are adhered to in the warehouse.
• Other ad hoc duties as required to fulfil the Backdock Operative role.

YOUR PROFILE - your knowledge, skills and experience include:

• GCSEs or equivalent is required.
• Forklift Training preferred.
• Experience working in a customer focused, fast pace, multidimensional industry.
• Preferably have 1-3 year’s warehousing, construction or retailing industry experience.
• Picker certification advantageous but not essential.
• Knowledge of Microsoft Applications: Word, Outlook, Excel.
• Customer Oriented.
• Strong Communicator/Good Listener.
• Numerical & Logical Ability.
• Hardworking, Conscientious, & Self Motivated.
• Adaptable to Change & Flexibility.
• Team & Collaborative Working.

WHY PEOPLE JOIN US:

• We’re Dynamic and growing!
• Fun, high energy work environment.
• Culture of developing and promoting from within the company.
• Our entrepreneurial spirit.

BENEFITS

• 28 days annual leave (pro rata) plus the opportunity to buy annual leave.
• Ongoing training and development opportunities.
• Generous staff discounts.
• Birthday Day off (1 year service applies).
• Long service award.

Additional Information:

• This is a full-time fixed term contract.
• You may be required to work in other departments/warehouses/stores as necessary.
• We need employees to be flexible about when they work, covering store opening hours, including days, evenings, weekends and public holidays.
• Please note that this role will require a significant amount of manual handling.