Balenciaga Department Manager | Harrods

About us
Cristóbal Balenciaga founded the House in 1917 in his home of Spain. In 1937, he established the brand in Paris, designing its collections there until 1968. Cristóbal Balenciaga had a reputation as a couturier of uncompromising standards and was referred to as "the master of us all" by Christian Dior and as “The Couturier of the Couturiers” by Gabrielle Chanel. The ultra-modern shapes were trademarks of the house.
While the brand’s identity is firmly rooted in its highly conceptual prêt-à-porter collections, its leather goods, footwear, and accessories experience worldwide success as well. Among the archetypal products of the House are its handbag collections. A new focus on the development of Balenciaga ready-to-wear collections for men was quickly established as highly successful.
Since October 2015, Demna has designed both men’s and women’s collections as the artistic director.
The Balenciaga House, part of the Kering group since 2001, is one of the most influential names in fashion.

• Implement action plans defined with HQ and Store management team and ensure follow-up
• Consistently analyse business results based on corporate reports
• Assign targeted quantitative and qualitative goals to the department team(s)
• Communicate high quality relevant feedback and reporting to the Associate Store Director/Store Director or Store team
• Build relationships with Inventory and Buying stakeholders and proactively communicate requirements
• Monitor business environment including local competition
• Keep store team informed at all times regarding Store performance

• Create and maintain a positive work environment, consistent with Balenciaga behaviours
• Build strong relationships with the Recruitment and HR partners to identify, attract, recruit, develop and retain talent
• Motivate and challenge the team to drive business results and job satisfaction
• Support the Store Director in creating a team whose activities are always motivated, competent and up to date in the fashion and luxury industries

• Behave as a Balenciaga Ambassador, sustain and promote the culture of the brand internally and externally
• Ensure Balenciaga Signature and Client experience are executed and consistent over time
• Assure the recruitment, development and retention of clients from beginners to VVICs

• Ensure that all the processes are compliant with legal, safety, security, internal requirements, sustainability, HR guidelines
• Execute team planning on a weekly and monthly basis and communicate this to the Assistant Store Manager/Director and Store Manager/Director.
• Challenge and improve current processes and ensure efficiency and effectiveness

• Business: sales density, conversation rate, UPT, cross selling rate, transactions
• Team: sales productivity, training completion rate, turnover rate, absence levels
• Client: local retention rate, CEE/Score, Recruiting Rate, Regained Clients, Prospects, Retention Rate etc.
• Process: CRM, Omnichannel, back of house

• Product sensitivity and a strong market/fashion trends knowledge, paired with string cultural awareness
• Proven experience in line management
• Significant experience in the luxury industry with a strong client portfolio and clientelling mindset
• Excellent organizational skills with the ability to manage an prioritize a high volume of tasks
• High attention to detail with exceptional written and oral communication skills
• A positive attitude and a willingness to learn and improve
• Strong digital skills and

Regular 2024-06-01 Full time Balenciaga UK Ltd.