AddressJob summary
University Hospital Birmingham NHS Foundation Trust is an incredibly rewarding place to work and within the Elective Waiting List Admissions Department you will have the opportunity to make a real difference to patients, their families and the wider community.
An exciting opportunity has arisen to work in our fast paced and busy Waiting List Booking Teams based at either Solihull or Good Hope Hospitals with one post based at our Appointment Centre, Yardley Green Road, Birmingham. The posts are permanent and Full time Monday - Friday 37.5 hours.
Main duties, tasks & skills required
As part of a large team of Waiting List Coordinators, the post holders will individually manage elective Waiting Lists for a variety of specialties, ensuring theatre lists are fully utilised by arranging Pre Op appointments and procedure dates. Working closely with the Team Leader and independently booking in accordance with policy and protocol guidelines. The post holder will also be co-ordinating email traffic and telephone queries from patients and stakeholders.
About us
We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.
Our commitment to our staff is to create the best place for them to work, and we are dedicated to:
Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.
UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.
University Hospitals Birmingham is a Smoke-Free premises hospital.
Job description
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*
Person specification
Qualifications
Essential
- Good General Education (eg. GCSE English and Maths A-C) GCSE Level 9-4
- Business Administration NVQ level 3 or equivalent experience in an administrative environment
Experience
Essential
- Experience of dealing with the Public/Customer service experience
- Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
- Experience of using IT systems
Desirable
- Experience of working in a busy environment
- Experience of working in Healthcare
Additional Criteria
Essential
- Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
- Good keyboard/ IT skills
- Good organisation skills and ability to multitask
- Good time management skills Ability to deal professionally with enquiries from staff, Patients and Visitors
- Ability to problem solve
- Understand confidentiality and apply the principles in every day working practice
- Ability to pay attention to detail where there are predictable interruptions to the work pattern
- Ability to deal with stressful
