Band 7 Senior Engineer - Storage | Royal Free London Nhs Foundation Trust

There is an excellent opportunity for an experienced digital professional to join the Datacentre team with recent working experience of Microsoft Windows Server versions, VMware vSphere with the role centred around the operational management of the data storage and data protection technologies on physical systems or on converged systems like VxBlock platform at the trust.
The Senior Engineer will be responsible for the operational maintenance, optimisation, and availability of all the infrastructure technologies managed by the Datacentre team either on physical or on the converged VxBlock platform and the virtual platform hosted by the trust. Where required provide guidance for continued service improvements.
The role is centred around you to be a subject matter expert in data storage and data protection technologies hosted by the trust reporting and escalating to the Principal Storage Specialist.
The ideal candidate will have expert technical knowledge of the following:
• Experience of Microsoft Windows Server versions and VMware vCentre along with monitoring tools to include VMware vRealize Operations Manager (vROPs) or similar solutions.
• Experience of storage technologies to include administration of Dell PowerScale and Dell PowerMax or similar scalable enterprise solutions.
• Experience of data protection technologies to include for Backup Dell Networker on PowerProtect Data Doman and data recovery using VMware Site Recovery Manager (SRM) or similar scalable enterprise solutions.
Datacentre team provides support for three main hospitals that Royal Free London NHS Foundation Trust operates in North London: Barnet Hospital, Chase Farm Hospital and Royal Free Hospital plus numerous satellite sites. The team manages three Datacentres which host more than 700 virtual servers, secure storage, backup service, and use the latest replication and security technologies. The trust also has both private and public cloud-based storage and compute facilities.
The Senior engineers shall be part of a new team made up of eight Senior Engineers and four principle subject matter experts under these specialisms: Compute/Storage/Systems/Databases. The Senior Engineers will collectively be responsible for the operational management of the infrastructure and will be a subject matter expert in one of the specialisms.
Work towards being a subject matter expert on the data storage and data protection technologies at the trust to ensure these are optimised for maximum efficiency and in accordance with manufacturers guidance and recommendations for best practice.
Responsible for the management of tickets within the Service Desk system (diagnosing and resolving faults) in accordance with service level agreements and escalating any likely breaches to the Principal Specialists
Will be required to analyse infrastructure problem areas and exercise judgement to resolve technical issues identified through a range of communications methods like IT ServiceDesk, emails, or diagnostic monitoring alerts. This may involve collaboration with personnel from other Digital Services teams and from managed or external system providers.
Provide technical support to other Digital services colleagues, end users; trust and non-trust members: vendors and satellite sites to other NHS organisations.
Proactively monitor the environment by taking necessary interventions indicted by Alerts, Dashboards, and other tools to ensure SLAs, availability and uptime are maximised and align with business RPOs and RTOs.
Provide regular reports on the capacity and performance of the clinical/non-clinical systems and the trusts infrastructure systems to the Principal Systems Specialist for evaluation to ensure these are achieving expectations, identify any constraints or area of improvements.
Ability to organise own workload independently and make autonomous decisions. Must be able to plan, organise and manage complex tasks/projects adjusting priorities when required and be flexible.
Be well practiced in writing detailed technical documentation and ensure that all configuration documentation is maintained and current.
Research and keep up to date with new technologies to improve Digital services.
Be prepared to support planned and unplanned work out of normal working hours as and when necessary. This includes evenings and weekends to cause minimum disruption to the trust.
Will be required to work at any of the three main hospitals on a rota. You may also be required to travel to other office sites for group meetings.
The role will require the post holder to participate in the out of hours on-call rota providing support to key systems.
This advert closes on Monday 19 Feb 2024