Band 8A - Deputy Head Of Patient Safety And Risk

Detailed job description and main responsibilities

Patient Safety and Risk

Deputise for theHead of Patient Safety and Risk

• Champion and promote quality as a key focus within the Trust and across the health system to improve clinical productivity and effectiveness.
• Provide project management, planning and change management knowledge and expertise to ensure that Patient Safety quality improvement projects are successfully delivered in line with the Patient Safety and Risk department timescales
• Take a supporting role in planning, managing and overseeing the delivery of a number of multidisciplinary quality improvement projects and initiatives to achieve a beneficial change to Patient Safety in line with the quality objectives of the organisation and national Patient Safety priorities.
• Provide advice to senior clinicians/managers on the successful delivery of small and large scale change projects
• Pro-actively manage stakeholders, respond to and resolve conflict between different stakeholders when this arises through facilitation or other appropriate
• Ensure the flexibility of the workstreams if required to meet conflicting/changing
• Analyse complex information from claims, and Patient Safety Incident investigations (PSII) to establish appropriate action plans to bring about positive change.
• Lead on the Learning from deaths reviews and implement the policy and enable hospital sites, divisions and clinicians to embed practice

Patient Safety Event Management

• Further develop robust mechanisms and performance management to ensure that Patient Safety events are reported and managed appropriately, and in line with national best practice so that external deadlines are met and actions implemented.
• To ensure that STEIS (the external national database) is updated as appropriate in a timely manner.
• To have an overview of Patient Safety events and ensure that the Deputy Director of Patient Safety and Risk is kept informed of any issues or risks
• Liaise with divisional / corporate leads to agree and achieve deliverables, as
• Lead the process for reporting and updating information relating to Patient Safety events that may be externally reported, ensuring that terms of reference for learning responses meet required standards and are sufficiently robust.
• Be responsible for ensuring that the divisions are accountable for ensuring all Patient Safety events are appropriately investigated, and that action plans are implemented and monitored in a timely manner.
• Support the Divisional teams to provide timely and relevant investigations, reports and actions.

Ensure that all services have in place mechanisms for reviewing and analysing themes arising from Patient Safety events, monitoring implementation of action plans, and that learning from Patient Safety events is identified and disseminated. Maintain robust oversight of the Trust and Divisional risk registers, ensuring that these correlate with risks identified from Patient Safety events.

• Provide expert advice, support and guidance to the Trust when Patient Safety events and significant events occur and support and monitor the learning response processes to ensure timely delivery of Patient-related outcomes.
• Maintain up-to-date knowledge of national processes associated with Patient Safety event management and reporting and Risk registers, and use this to help direct strategic developments in relation to Patient Safety events and Risk registers.
• Pro-actively manage stakeholders, respond to and resolve conflict between different stakeholders when this arises through facilitation or other appropriate
• Be able to explain strategy and organisational decisions in relation to Patient Safety event management to everyone in the organisation.
• Represent the Trust at networks and conferences and other meetings regarding Trust developments and play an active role in sharing progress and learning with others
• Liaise directly with the Commissioners on behalf of the Trust, to report Patient Safety events and provide relevant evidence as required.

RESPONSIBILITY FOR PATIENTS

• Identify and escalate any anomalies to divisional / corporate leads for action
• Ensure that patient and staff feedback are integral to the planning and delivery of work programmes to inform decision making.
• Develop patient and staff feedback networks to improve processes
• Monitor to ensure that Duty of Candour conversations have occurred and relevant timely written information has been provided.
• To support the bereavement service as a follow up caller for bereaved To provide supportive communication and listen to concerns and queries, in order to support their understanding and avoid escalation to formal complaints and allow escalation to suitable teams who can help address concerns and queries swiftly and compassionately.

RESPONSIBILITY FOR POLICY AND SERVICE DEVELOPMENT

Training

• Ensure all training is fit for purpose, current, role appropriate and reflective of the needs of the trust.
• Deliver and develop corporately agreed training related to Patient Safety event management.
• Identify opportunities to improve the Trust’s capability and resilience and help to build these into the strategic approach to incident management
• Support the planning, delivery and facilitation of improvement events and opportunities for experiential learning
• Take a lead role in the identification and development of opportunities for training, support, coaching and mentoring staff in quality improvement techniques to build capacity and capability for improvement organisation-wide.

Administrative Management

• Attend key meetings in relation to Patient Safety events and provide expert advice, challenge and assurance as appropriate
• Work with, advise and support the team in developing and implementing a set of clear well-structured, user-friendly documents.
• Identify relevant metrics to assist with the Patient Safety event management processes
• Work with, advise and support the workstream leads/clinical experts in developing and implementing a set of clear well-structured, user-friendly documents for detailing and recording the improvement projects from beginning to end, including the objectives, the expected benefits, the expected resource requirements, the expected risks and associated metrics.
• Embed robust governance structures within Patient Safety projects and develop/maintain a risk register for the workstreams within the remit of the

Reporting

• Co-ordinating the collection, analysis and presentation of quantitative and qualitative safety event data to measure the effects of change and monitor continuous
• Provide timely, validated reports on progress, including key performance indicators, in written and verbal formats to Trust-wide and other groups as required.
• Provide reports and evidence as required to external bodies such as the Trust’s Commissioners

RESPONSIBILITY FOR FINANCIAL AND PHYSICAL RESOURCES

• Support the management of relevant resources within the allocated pay and non- pay budgets as directed by the Head of Patient Safety and Risk
• Produce Business Cases for future service developments, working with internal and external stakeholders; ensures resource requirements for service developments are identified and agreed.
• Authorised signatory for small cash or financial payment
• Identify opportunities for improving financial performance and delivering QIPP savings

RESPONSIBILITY FOR LEADING AND MANAGING

• To work within Royal Free London NHS Foundation Trust values and ensure decisions made are aligned with the organisations objectives.
• To work within trust policies, procedures and guidelines and where appropriate, assist with the development of these documents in line with changes to legislation or best practice.
• Constructively challenge behaviours that hinder change or do not support the strategy and values of the organisation.
• Identify interdependencies across the Divisions and support and facilitate collaboration and partnership working with the Divisional Quality Governance Managers to provide timely serious incident management.
• Directly manage the Patient Safety eventCoordinators
• Act as a role model for the Patient Safety and Risk Department and Divisional Quality Teams to support timely reporting, investigation and actions for serious
• Enable timely identification of bottlenecks in the processes,and provide strategic support to remove blocks and barriers to enable the Trust to improve compliance with its external duties.
• Be responsible for own personal development to ensure the achievement of own objectives and that of the team.
• Lead on the recruitment and retention of staff where relevant

RESPONSIBILITY FOR INFORMATION RESOURCES

• Appropriately record Patient Safety events and Risks via the Datix management systems, developing these systems to actively support the Patient Safety event process and ensure robust learning from deaths review management
• Develop relevant key performance indicators for Patient Safety events and learning from deaths management.
• Present information clearly and concisely, through written reports or presentations aimed at various levels and staff groups as required.
• Ensure that all Patient Safety event and learning from deaths documentation is held within Datix and is up to date.

RESPONSIBILITY FOR RESEARCH AND DEVELOPMENT

• To work in partnership with systems providers to ensure continuous improvement and best practice.
• Regularly undertakes audits and surveys to provide assurance monitoring