Bank Mental Health Recovery Worker

Job Introduction

An exciting opportunity has arisen to join our Turning Point Complex Needs Team as a Bank Recovery Worker.

At Turning Point, we support people across England with Mental Health issues. As a Recovery Worker, you’ll make a real difference to their lives as you introduce them to the personal, flexible and realistic support they need to improve the quality of their lives in their communities. Passionate about people, you’ll enjoy the scope and support to enhance your own life and career too as you gain the experience, training and education you need to progress in your career with us.

Hertfordshire Complex Needs Service provides short term, holistic, community support to adults who are recovering from Mental Health issues, and additional complex needs including substance misuse, housing issues and other complex social issues.

We visit people in their own homes or meet at community locations across the area and working together we design a support package with goals that evolve with people’s changing needs and wishes. We offer high quality support to help people take control, improve the quality of their lives and face the future with confidence. No matter how complex a person’s needs, whether they’ve tried support services or not in the past, we can provide person-centred support that helps individuals decrease isolation, increase independence, learn new skills, integrate into the community and make the most of every new opportunity.

The typical working hours for this role are Monday to Friday 9am - 5pm.

Due to a restructure taking place, there will be a salary increase from April 2023.

Having a driving licence and access to a car is essential.

Role Responsibility

This role requires someone passionate about supporting service users in Hertfordshire who are experiencing Mental Health, substance misuse as well as other complex social issues. You will be offering vital advice, information, and signposting as well as providing practical support to promote wellbeing and recovery. We require someone who is energetic and enthusiastic about engaging with individuals who may need our service. 

The key accountabilities of the role are:

• Working in the community and working with Service users in developing flexible and realistic support packages/person centred plans within agreed guidelines or service models.
• Ensuring that a collaborative approach is used, with effective communication links with external professional groups e.g. GPs, Social Services, etc. and to work as an effective member of any multi-disciplinary team.
• Ensuring record keeping is maintained to the required standard at all times and contributing to service monitoring requirements.
• Undertaking responsibility for clinical risk and needs assessment and the formation and implementation of risk management plans.
• Assisting in the development and implementation of service record keeping, procedures and policies.

The Ideal Candidate

Essential:

• proven experience in a similar role along with a good awareness of Mental Health problems or completion of a relevant degree
• a full UK Driving Licence and access to a vehicle
• being flexible, patient and non-judgemental
• good IT and Communication skills

Desirable:

• level 3 NVQ in social care
• completion of a relevant degree
• good understanding of Mental Health /complex needs and impact on wellbeing

About us

What benefits will I receive?

Being a member of our bank is a fantastic opportunity to work flexibly around your existing commitments, giving you control over when you want to work in order to suit your own circumstances. But not only that – being employed by Turning Point will also give you access to many of our rewards! Here are some of the great benefits you’ll be eligible for:

• Comprehensive learning and development opportunities so we can invest in your future – we’re proud to have a silver accreditation from Investors in People
• An annual leave entitlement that accrues as you work, to the equivalent of 31 days a year
• Access to Blue Light Card discounts as well an exclusive discounts hub for TP colleagues, to help make your money go further – including high street shopping, pubs and restaurants, mobile phones, gym memberships, and much more
• Access to our Rightsteps Therapy service – free, confidential telephone based counselling sessions, access to an online wellbeing platform, and a Financial Education hub to support your total wellbeing
• Life Assurance of up to 3x annual salary and a competitive Pension Scheme to support your savings and security
• A 24/7 Employee Assistance Programme including a Digital GP, legal advice and more – all free to you and your immediate family
• Recognition awards to recognise colleagues’ inspirational work and dedication
• A £300 bonus if you successfully refer a friend as a new colleague through our Refer a Friend scheme, as a thanks from us!

Turning Point