Bank Porter

Job Description

Element
Demonstrate a good work ethic that includes punctuality, integrity, respect of others and a commitment to professional practice

Adhere to Ramsay policies and procedures

Be responsible and accountable for own designated responsibilities

Participate in the annual Performance Development Review process

Undertake reasonable training and development in order to retain and improve upon existing skills
Customer Service
Treat all customers with respect and equality whilst meeting all aspects of our services in a timely and professional manner

Recognise and tolerate individual differences in others including gender, sexual preferences, age, disability and culture in line with Ramsay Health Care Equal Opportunities and Dignity at Work policies

Maintain communication networks with key senior managers, staff and other stakeholders so that quality business outcomes are achieved

Dress and personal presentation reflect the requirements of the Ramsay Health Care Dress Code
Teamwork and Communication

Demonstrate the ability to work both independently and within a team structure Behave in a friendly and supportive manner to other employees

Work collaboratively and cooperatively with all members of the team

Resolves any workplace conflict in a professional manner through the correct organisational processes

Assist new members of staff to effectively perform their role

Demonstrate good communication skills Liaise with colleagues and stakeholders and report outcomes or needs to the relevant function manager or Director Attend departmental meetings and read relevant communications while contributing to improving standards of services in line with the needs of the business
Technical Skills & Application
Provide high quality portering and patient movement services to all hospital departments;

Liaise regularly with internal and external customers;

Resolve customer queries in a professional manner; Support Differentiation initiatives.
Continuous Improvement
Promote best practice in line with organisational policies and procedures Be involved and support quality projects being undertaken in the department and the organisation
Risk Minimisation
Ensure safety of self and others in the workplace adhering to relevant Ramsay Health Care Health and Safety policies Undertake local workplace health and safety training including induction and mandatory training sessions, such as eLearning

We care.

It’s more than what we do, it’s who we are. Everything we do is about striving to deliver the best care. And it's a belief that's as true today as it was when we welcomed our first patients in 1964.

“The Ramsay Way” culture recognises that our people are our most important asset and this has been key to our ongoing success.

We are proud to support the UK’s Armed Forces and Reservists and have already achieved the Silver Award as part of the MOD’s Armed Forces Covenant Employer Recognition Scheme. The scheme recognises employers who actively support Defence while encouraging other organisations to adopt the same behaviours in their workplace. As a company we are committed to supporting the wider Armed Forces community and this includes our staff as well as our patients.

We are committed to equality of opportunity for all. This position is subject to background and DBS checks.