Duties While supervising
- To provide a safe and welcoming environment to anyone visiting the theatre.
- To lead the team by example, consistently pushing for high standards.
- To monitor and gently mentor members of the team ensuring they are fulfilling their role. Discussing with management further when duties are not met.
- To oversee all cleaning, when supervising, undertaken by the B&H team. Assisting where needed.
- Assist in the introduction of new procedures.
- Supervise the bars as appropriate for both shows and events, ensuring effective operation with other departments.
- Engage with customer feedback, escalating when necessary.
- Ensure all transactions are processed correctly, undertaking any corrections that need to be processed and finalising banking nightly.
- Ensure all bar equipment and facilities are in good working condition reporting any issues in a timely manner.
- Drive sales and promotions as directed.
- Actively participate in team briefings reporting to the team your expectations and any updates.