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As part of the Benefit and Financial Support Team the postholder will be responsible for the administration of financial payments to vulnerable families. This will include assessing entitlement to Housing Benefit, Council Tax Reduction, Education Grants, Scottish Welfare Fund Grants, Blue Badges, Non-Residential Social Care Charges and additional Financial Support payments.
The postholder should be able to demonstrate a practical knowledge of the relevant legislation relating to government schemes and other Financial Support payments.
The postholder will be responsible for gathering appropriate information and evidence to carry out assessments quickly and accurately by communicating directly with customers, internal or external partners.
It is essential the postholder possess excellent customer care skills having the ability to deal with vulnerable customers in a sympathetic and understanding manner.
The postholder will priorities their own workload and have the ability to solve problems and make decisions under pressure against pre-determined timescales.
Practical experience of various office and computer systems is essential including word and excel.
Although not essential, it would be beneficial if the applicant had experience of working in a benefit and/or Financial Support service.
A Basic Disclosure is required for this post
