Bereavement Administrator

Bereavement Administrator
Part-Time (25 hours per week)
£24,000 Pro Rata
Location: Bodie’s House, 254 Braunstone Lane, Leicester, LE3 3AS
This is a varied and exciting role which will support The Bodie Hodges Foundation team and provide administration support to ensure the smooth running of Bodie’s House and the services that it offers. The post holder must have natural empathy and sensitivity towards families bereaved of a child. The post holder will work across all teams and will play a key role in the growth of the charity and its systems and processes. We are looking for someone who works on own initiative and would love to develop in this role in the future.
Responsibilities
General Office Duties

• Support members of the team with administration duties as required to ensure the efficient running of the service that we all provide.
• Welcome visitors to Bodie’s House and provide refreshments
• Ensure that meeting rooms are set up and serviced.
• Order supplies to keep Bodie’s House running smoothly
• Ensure that The Bodie Hodges Foundation is always represented with compassion and professionalism.
• The post holder will be required to work some evenings and weekends, with notice, to support events.

Bodie’s Bereavement Service

• Provide administration support to Bodie’s Bereavement Service by preparing documentation for assessments and resources for sessions.
• Coordination of counselling diary and allocation of sessions
• Confirm appointments and contact families regarding their sessions, via email and occasionally by phone
• Liaise with Schools to ensure that sessions for children and young people are organised
• Provide general administration duties to support the team
• Use Cliniko which is our booking and records system

Fundraising and event Team

• Use Donorfy CRM to ensure data is up to date to produce reports
• Be responsible for the thanking process and sending out literature to thank our donors
• Record and monitor grants using Monday.com
• Support invoice requests
• Support events and activities behind the scenes and at events.

About you:

• Possess excellent communication skills
• Be organised and have a 'can do’ attitude
• Communicate in a sensitive way to ensure that our families feel supported
• Attention to detail
• Be creative and work to a high standard
• Enjoy making improvements
• Experience of working in an administrative role and use of CRM systems
• Excellent communication skills, particularly over the telephone with people at all levels
• Excellent customer service
• Ability to stay calm under pressure
• Good team player who is also able to work on own initiative and contribute ideas
• Professional approach
• Flexibility and commitment
• Experience of providing administration support within a charity environment
• Experience of dealing with sensitive situations over email, on the phone or face to face
• Awareness of GDPR

Why work at The Bodie Hodges Foundation?
Our values are Hope, Compassion, Resilience, professionalism and collaboration and you will see these lived out for our team, the families we provide support for and the businesses who engage with our vision.
A chance to join Team Bodie and make a difference to the lives of families bereaved of a child
Bodie’s House is newly renovated with parking available
28 days annual leave, plus bank holidays for full time staff, your birthday off too.
Regular 1-1 and 90 days plans with your manager, including CPD opportunities.