Box Office Co-ordinator-

A Box Office Coordinator will be a target-focused professional, with experience of supervising a team and delivering an exception level of sales and customer service. They will have experience of using a CRM system and/or Ticketing System and experience of handling customer complaints and escalations. With excellent interpersonal skills they will help motivate and oversee the team and build productive working relationships with all employees, and internal & external customers. .

A minimum of two years recent paid supervisory work experience in a customer facing sales environment. Recent experience must be in the last five years

Proven customer service experience, with experience of effectively resolving customer service complaints and escalations and the demonstrable commitment to providing an excellent level of customer service

Experience of cash handling and till reconciliation responsibilities

Experience of motivating a team of staff to achieve an outstanding sales performance and an exceptional level of service

Experience of working with a Customer Relationship Management System and/or Ticketing System and use of Microsoft Office applications for day to day administration

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A minimum of two years recent supervisory work experience in a live entertainments box office