Box Office Manager

Venue: O2 Institute Birmingham

Company: Academy Music Group

Location: Birmingham

Reports to: General Manager

Working hours: Full-time

The Box Office Manager is an integral position within the team, to provide seamless and exceptional customer and client services and our audiences. You will contribute to the effective running of our core business objectives and commercial targets, be passionate about the entertainment industry and highly motivated to deliver an outstanding experience to all clients and customers.

O2 Institute Birmingham is one of the city’s leading live music and club venues, where our shows and events are as diverse as the individuals within them. The successful candidate will be contributing to an innovative team to ensure high quality service, driving our inclusive culture to deliver the best possible programme of live entertainment for everyone, where collaboration is at the heart of everything we do.

• Experience in a Box Office environment within the live entertainment industry
• Significant experience in ticketing platforms
• Proven track record in customer service
• Proficient in Microsoft Office packages
• Strong communication and diplomacy skills
• Outstanding attention to detail

• Strong client and customer service experience
• Demonstrable leadership and motivation of others
• Passion and enthusiasm for the live events industry
• Flexibility to work irregular hours (weekends/evenings/public holidays)
• Willingness to build positive working relationships
• A proactive organiser in problem-solving who can negotiate solutions

• Manage an efficient and smooth Box Office service

• Daily liaison with Ticketmaster, ticket agencies and promoter ticketing departments
• First-class customer service
• Maintain first-rate relationships with clients, partners, and audiences
• Ensure accurate and timely sales of all ticketed events
• Monitor ticket allocations to maximise sales through Ticketmaster
• Ensure all paperwork and reporting is completed and professionally retained
• Supervise and train all casual Box Office employees
• Proactively manage all accessible ticketing requirements and communications
• Financial reporting and administration
• Reconciliation and cash management
• Management of ticket stock and Ticketmaster equipment
• Support the Company’s charitable and guest ticketing services
• Troubleshoot and report technical issues
• Work collaboratively with the venue team, partners and Company head office
• Publicly represent the venue and Company in a professional manner

We are passionate and committed to our people and go beyond the standard rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business, we’ll encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

While this is a great opportunity in an exciting industry, this is not just a chance to see shows for free! The role is not your ordinary nine-to-five and the industry is demanding, with sometimes long and unsociable hours. The excitement and energy of the shows and events we create comes from the hard work and dedication we commit to our work, and this position is no exception so get ready to bring your very best to the role.

Academy Music Group (AMG) is the UK’s leading owner and operator of live music and entertainment venues with award-winning credentials. Several of our historic theatres are unique institutions of British music and culture and our vision is to inspire artists and audiences by hosting unforgettable live performances. AMG is part of Live Nation Entertainment which is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, LN Media