Branch Customer Adviser

About the Role
We are delighted to be expanding our branch network once again! This time with a multi-million pound investment in Newcastle city centre.
Our current Northumberland Street location will be moving to our brand new Monument Community Branch will become our largest branch in the network.
The switch to bigger and better new premises bucks the national trend of bank branch closures, putting accessible financial services at the heart of our home city.
We are therefore very excited to be recruiting for Customer Advisers to join our growing team!
Wondering why you should come and work for us?
We have recently been awarded ‘Best Regional Building Society’ for the 7th year running!
We have retained our coveted Investors In People Platinum award – this is something awarded to only 6% of organisations who are assessed and recognises our commitment to our people, leadership and creating a great place to work.
Due to its central location we are close to all local transport routes, making getting into work and getting home super easy.
We also offer discounted parking for those who drive.
Our city centre branch is always bustling and full of things going on – you will meet lots of interesting people.
Who doesn’t love the array of lovely shops and restaurants we have in town for lunch and after-work socials?!
The role:
Utilising your outstanding people skills, you will be engaging with our customers on a daily basis, taking the time to listen and really understand their financial needs and goals.
Every day is different, from opening and setting up the tills ready for the working day ahead, making customer appointments, processing customer transactions at the counter, assisting in the opening of savings accounts to cashing up and closing at the end of the day!
This role is 35 hours per week: Monday to Friday 9am - 5pm, plus Saturdays on rota basis (paid as over time).
About You
Being great with people and building relationships with customers are top of your skills list.
Strong listening skills and the ability to empathise are equally as important.
A natural team player, you will enjoy working closely with your branch colleagues, ensuring as a team that you deliver an outstanding customer experience whilst supporting the needs of our Society.
We understand you may not have worked in financial services before, and that’s OK, but the desire to learn and develop new skills will important to us as you flourish in your new role.
In return, we’ll provide you with a tailored 12 week training programme in one of dedicated training hubs, development conversations and opportunities to grow and progress your career with us.
About Us
What do you get in return? As well as receiving a competitive annual salary based on above-market pay scales, our reward package includes:
A 35-hour weekly contract
25 days holiday each year plus bank holidays (increasing with length of service)
Bonus Scheme (paid annually) -On target 5%, up to 10% depending on performance
Colleague mortgage scheme and access to our financial advisors
Pension scheme – up to 9% employers’ contribution
Life assurance (4x salary) and income protection
Access to a range of wellbeing benefits, including medicash scheme
Electric car salary sacrifice scheme
Cycle to Work scheme
Above statutory family leave entitlement - 3 months full pay, 3 months half pay regardless of gender or route to parenthood
An extra day’s holiday for your birthday
The option to buy and sell holidays
Two paid volunteering days each year
A broad range of learning and development opportunities
Access to a range of high street and online discounts
Free onsite gym at Cobalt and access to a range of discounted/subsidised gym memberships nationwide
A wide range of recognition initiatives to recognise and reward great performance
If you have any questions or need any support with your application, you can reach out to our Talent Acquisition team at recruitment@newcastle.co.uk