Branch Customer Adviser

About the Role
We are delighted to be expanding our branch network once again! This time with a multi-million pound investment in Newcastle city centre.
Our current Northumberland Street location will be moving to our brand new Monument Community Branch will become our largest branch in the network.
The switch to bigger and better new premises bucks the national trend of bank branch closures, putting accessible financial services at the heart of our home city.
We are therefore very excited to be recruiting for Customer Advisers to join our growing team!
Wondering why you should come and work for us?
We have recently been awarded ‘Best Regional Building Society’ for the 7th year running!
We have retained our coveted Investors In People Platinum award – this is something awarded to only 6% of organisations who are assessed and recognises our commitment to our people, leadership and creating a great place to work.
Due to its central location we are close to all local transport routes, making getting into work and getting home super easy.
We also offer discounted parking for those who drive.
Our city centre branch is always bustling and full of things going on – you will meet lots of interesting people.
Who doesn’t love the array of lovely shops and restaurants we have in town for lunch and after-work socials?!
The role:
Utilising your outstanding people skills, you will be engaging with our customers on a daily basis, taking the time to listen and really understand their financial needs and goals.
Every day is different, from opening and setting up the tills ready for the working day ahead, making customer appointments, processing customer transactions at the counter, assisting in the opening of savings accounts to cashing up and closing at the end of the day!
This role is 35 hours per week: Monday to Friday 9am - 5pm, plus Saturdays on rota basis (paid as over time).
About You
Being great with people and building relationships with customers are top of your skills list.
Strong listening skills and the ability to empathise are equally as important.
A natural team player, you will enjoy working closely with your branch colleagues, ensuring as a team that you deliver an outstanding customer experience whilst supporting the needs of our Society.
We understand you may not have worked in financial services before, and that’s OK, but the desire to learn and develop new skills will important to us as you flourish in your new role.
In return, we’ll provide you with a tailored 12 week training programme in one of dedicated training hubs, development conversations and opportunities to grow and progress your career with us.
About Us
Our Society’s branch network represents the face of Newcastle Building Society on the high street, in our Heartland the North East of England.
As a Customer Advisor, you’ll be joining us at a really exciting time on our journey which is already 160 years in the making. As well as receiving a competitive annual salary, our colleague benefits package, which in addition to your salary package also includes;
25 days holiday each year plus bank holidays
Extra day holiday for your birthday
Bonus scheme
Pension scheme
Life assurance and income protection
Access to a range of wellbeing benefits
Electric car salary sacrifice scheme
Cycle to Work scheme
Above statutory family leave entitlement
The option to buy extra holidays
Two paid volunteering days each year
A broad range of learning and development opportunities

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