Branch Manager

Position Overview:
We are seeking an experienced Manager to lead our operations in London. The successful candidate will be responsible for managing a team and overseeing all aspects of property management, including tenant relations, financial management, and compliance. This in-person role requires strong leadership skills, experience in managing a large team, and expertise in property management, including knowledge of Universal Credit, court repossession processes, and anti-social behaviour.

Key Responsibilities:

• Lead and manage the day-to-day operations of the London branch, including staff supervision, resource allocation, and performance management.

• Develop and implement strategic plans to maximize occupancy rates, rental income, and tenant satisfaction
• Oversee tenant relations and ensure prompt resolution of issues, including complaints, maintenance requests, and disputes.
• Monitor rental arrears and implement effective rent collection strategies, including liaison with Universal Credit authorities.
• Manage court repossessions in accordance with legal requirements and company policies, ensuring compliance with relevant regulations.
• Address anti-social behaviour issues promptly and effectively, working with relevant agencies and stakeholders to maintain a safe and secure environment for tenants.
• Ensure compliance with all relevant laws, regulations, and industry standards related to property management.

Qualifications:

• Proven experience in a managerial role, with a track record of successfully managing a large team.
• Extensive experience in property management, including knowledge of Universal Credit, property repossession, and anti-social behaviour.
• Strong leadership and team-building skills, with the ability to motivate and develop staff.
• Excellent communication and interpersonal skills, with the ability to interact effectively with tenants, staff, and stakeholders.
• Knowledge of relevant laws, regulations, and best practices in property management.
• Ability to work under pressure and manage multiple priorities in a fast-paced environment.
• Must have own car (mileage expenses paid).
• occasional weekend availability

Experience:

• Social Housing: 3 years (required)
• Universal Credit / State benefits: 3 years (required)
• Management: 3 years (required)

Why Join Us:

• Opportunity to lead a dynamic team and make a significant impact in the private property sector.
• Competitive salary and benefits package.
• Supportive and collaborative work environment.
• Professional development and growth opportunities.

If you are a results-oriented leader with experience in property management and a passion for delivering exceptional service, we invite you to apply for this exciting opportunity. Join us in our mission to provide high-quality housing solutions and create positive experiences for our tenants across London.