Branch Supervisor

• Providing, with your team, the highest standard of friendly, knowledgeable service in the branch to deliver the Company objective to be the decorator’s first choice. Managing, controlling and developing your area of responsibility in the branch to agreed targets

Management and leadership of your team

Responsibilities

Customer Service Putting customers (external and internal) first by:

Acknowledging customers as quickly as possible in a friendly and welcoming manner; leading by example and acting as a role model for your team

Ensuring customer needs are met or exceeded by managing rotas by effectively deploying staff and delegating work tasks

Encouraging the team and developing staff to use and grow their knowledge and to anticipate customer needs

Developing long term friendly and professional relationships with customers, other branch managers and Sales Development Managers (as appropriate)

Identifying and implementing ways to meet and exceed customer expectations and requirements

Ensuring customer needs are met at all times and in a timely manner

Management and Leadership Demonstrating an interest and understanding of effective team working and working productively with others to achieve the shared Company objectives by:

Participating in recruitment and selection

Regularly reviewing performance, carrying out probation progress meetings and annual performance reviews

Regularly assessing training needs; nominating staff for training and coaching team in the skills and knowledge required for their individual roles

• Taking responsibility for aspects of managing the team including holiday booking, absence management, return to work interviews, well being meetings and formal meetings when required, highlighting any concerns to the Branch Manager

Actively listening, consulting and communicating with staff

Arranging with Branch manager agency staff to cover holidays/absence

Warehouse Ensuring the effective and efficient warehouse operation providing effective support for sales teams by:

Planning the layout of stock and the intake of goods in liaison with the buyer/Stock Co-ordinator

Ensuring booking in and booking out procedures are observed

Ensuring specials and sold orders are extracted and that the right members of the team are informed of receipt

Ensuring goods received are stored promptly and ensuring that stock is properly rotated

Ensuring customer orders for delivery and collection and IBT's are picked accurately and promptly

Spot checking orders and Inter Branch Transfers (IBT)

Maintaining the warehouse to agreed standards

Deliveries/Vehicle Maintenance Ensuring the road worthiness of the delivery vehicle and a high standard of presentation to appropriately represent the Company brand in the wider area by:

Ensuring vehicles are kept clean, tidy and properly maintained

Ensuring goods for delivery are loaded in a systematic and safe way

Helping drivers plan delivery rounds to ensure customer requirements are met in full and that vehicles leave within time frame agreed with the Branch Manager

Buying and arranging delivery of diesel (as applicable)

Ensuring adherence to transport legislation

Arranging weekly driver and monthly TACO downloads and liaise with Transport dept if required

Arranging Roll On/Roll Off delivery

Driving with care and courtesy either FLT or company vehicles

Adhering to Company systems and policies in relation to driving including mobile phone usage whilst driving

Stock Management Purchasing stock at the most economic terms to meet demand whilst keeping investment in accordance with stock targets by:

Creating and monitoring stock profiles of every item in stock and adjusting as required

Regularly reviewing and adjusting rates of sale and stock levels

Checking suggested orders and placing orders as appropriate for these and special sold orders with agreed internal and external suppliers

Communicating with relevant colleagues to ensure customers are advised of the progress of their order

Overseeing the delivery and booking in of stock and customer orders

Performing perpetual inventory checks and adjusting where necessary

Optimising efficiencies through bulk orders, working with the Stock Co-ordinator as appropriate

Initiating action to clear excess, slow selling, clearance and damaged stock

Supervising the annual stock take

Organising branch transfers/inter branch transfers orders

Sales Development Developing profitable sales by:

Planning and agreeing sales development and forecasts

Monitoring and communicating results

Pro-actively selling the Company’s product range in the shop or on the telephone

Planning and agreeing sales development and sales forecasts

Monitoring and communicating results to staff and management

Suggesting and organising local sales campaigns, initiatives and trade days

Ensuring merchandising displays are refreshed in a timely manner to incorporate hotspots and promotional offers

Effectively merchandising the sales area including cleanliness, tidiness and pricing

Negotiating and recommending customer terms

Making and following up quotations

Opening and managing new account customers

Building a network of customers and potential customers

• Providing feedback to management and staff on opportunities for growing the business; competitors, nil and low stock situations; customer needs

Opportunities for growing the business

Competitors

nil and low stock situations

Customer needs