Breakdown Call Handler

Job Title: Breakdown Call Handler
Location:Ware 
Shift 4 on 4 off  Nights 
Salary - £(phone number removed) Basic
My Client we are dedicated to providing reliable and efficient breakdown assistance services to our customers. We understand that when drivers experience vehicle issues on the road, they need a helping hand, and that's where our team of Breakdown Call Handlers comes in. We are currently looking for a dynamic and customer-focused individual to join our team and be the first point of contact for drivers in need.
Position Overview for the Breakdown Call Handler:
As a Breakdown Call Handler, you will play a crucial role in our organization by delivering exceptional customer service to drivers facing unexpected vehicle breakdowns. You will be responsible for receiving and handling incoming calls from distressed motorists, assessing their situations, and coordinating the dispatch of our service teams to their locations. Your empathetic and efficient response will be vital in ensuring that our customers receive prompt and professional assistance when they need it most.
Key Responsibilities for the Breakdown Call Handler :
Receive incoming calls from drivers experiencing breakdowns.
Gather essential information from callers, including location, vehicle details, and the nature of the issue.
Provide reassurance and excellent customer service to ease the driver's concerns.
Assess the urgency of each breakdown situation and prioritize accordingly.
Coordinate with our service teams for efficient dispatch to the customer's location.
Maintain accurate records of calls, actions taken, and service provider details.
Keep customers informed of estimated arrival times and any updates.
Qualifications:
Excellent communication skills and a strong customer service orientation.
Ability to remain calm and composed in high-pressure situations.
Empathetic and understanding, with the ability to provide reassurance to distressed callers.
Quick thinking and problem-solving skills.
Basic computer skills for data entry and record-keeping.
Availability to work in shifts, including evenings, weekends, and holidays.
Previous experience in a call center or customer service role is a plus.
What We Offer:
Competitive compensation and benefits package.
Comprehensive training to equip you with the necessary skills and knowledge.
A supportive and collaborative team environment.
Opportunities for growth and career advancement.
The satisfaction of making a difference in the lives of those in need.
If you are a compassionate and quick-thinking individual with a passion for helping others, we want to hear from you. Join our team as a Breakdown Call Handler and be the lifeline for drivers in their time of need.
If you are an Breakdown Call Handler and would like to apply for this exciting role with one of the region’s leading employers, make an application via this advert or Call Anton on (phone number removed)