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SalaryAbout CUPP
We are CUPP - a boba tea company, founded in 2021 in the heart of Bristol, growing rapidly across the UK with over 30 stores and counting! We are passionate about what we do, the people we work with and the products we serve to our wonderful customers. We see ourselves as boba tea pioneers - striving to refine every element of the famous Taiwanese drink.
Reporting to
Operations Manager
The Role
As a CUPP Boba-rista you will be the ultimate brand ambassador and boba enthusiast. Duties will include providing the most outstanding customer service to our customers, team leading, upholding company standards and values and helping build the best team within the ultimate positive working environment.
Boba-ristas will:
- Provide fantastic service and have comprehensive product knowledge
- Serve consistently fabulous boba!
- Feel confident in a fast-paced working environment
- Keep a clean and organized working area throughout the day (tidy space, tidy mind!)
- Ensure the store runs smoothly throughout the day
- Become a keyholder (opening and closing store)
- Inform the manager of any problems with customers and employees
- Deal professionally with customer complaints (H.E.A.R.T.)
- Supporting junior staff and new boba-ristas on shift
- Ensure all products are delivered to a high standard
- Ensure the store is clean and tidy at all times
- Undertake deep cleaning and maintenance tasks
- Ensure all required stock is in the store and food safety compliant (F.I.F.O.)
- Complying with all CUPP procedures, policies, and safety practices
- Ensure all work is carried out according to due diligence and compliance standards
You will be provided with top-notch training and support to ensure you are able to carry out the duties outlined above.
Further responsibilities and duties may be given to you based on the business needs.
Job Type: Part-time
Pay: £8.60-£11.44 per hour
Expected hours: 8 – 30 per week
Benefits:
- Discounted or free food
- Employee discount
Schedule:
- Day shift
- Monday to Friday
- Weekend availability
Experience:
- Barista experience: 1 year (preferred)
- Hospitality: 1 year (preferred)
Work Location: In person
Reference ID: CUPP Dublinroad
