Address We're looking for a Build SLA Quality Assurance Senior Manager to join us!
Do you want be part of a new team to take UK connectivity to its next level?
Do you thrive in high paced environments where you can be dynamic, forward thinking, stretch yourself and develop every day? Then join an exciting new venture between Liberty Global, Telefonica and InfraVia.
Our expertise in fibre network deployment, financing and operations, together with Virgin Media O2’s industrial scale construction know-how, will be key to creating this UK network, making a positive impact into our community and environment.
Job Purpose
You'll manage the SLA overview and tracking of the E2E network build processes and the delivery of the network build programme according to standards set, ensuring as-built works meet quality and compliance standards. You will also analyse any variance from the strategic business plan and design, and report the information about KPIs and SLA compliance to the involved stakeholders.
Key Accountabilities
- Defining key metrics: define suitable metrics to measure critical performance indicators for Network Build
- Overview of SLA Monitoring and Tracking: oversee the main monitored E2E Network Build Lifecycle KPIs, related with time, cost and quality
- Supporting decision-making: supporting management and senior leadership to make critical business decisions
- Oversee Design Quality compliance: oversee the compliance of the design plan avoiding delays for the build delivery, ensure that the latest design standards and guidelines are applied and continually improved with a focus on cost and time reduction, ensure design quality and record updates enable an efficient programme rollout and future maintenance
- Oversee Build Quality compliance: oversee the progress of network build, supporting any quality issue / risk and suggest means for resolution. Will ensure the issues are appropriately resolved by contractors
- Build quality assessing: will oversee that local areas have been treated with respect and care, and follow (with local councils and authorities, if necessary) to confirm our works have met expected quality standards and there are not significant deviations from HLD and LLD to ensure continuity
- Build Exception Approval Management: track all of the issues identified during the network acceptance until they are resolved appropriately, devise remedial actions and, when not possible, manage build exceptions
- Signing off As-Builts: once complete, with the support of the Network Design Manager will compare as-built networks against the high level and detailed design to ensure continuity; ensuring also reference compliance and quality standards. Together with the Network Build Director, you’ll provide sign-off for works completed
- Ensure network inventory is updated: provide sign-off to allow to update GIS and network inventory systems and to ensure as-builts are recorded appropriately and reported to Ofcom / other regulatory bodies as needed
- Driving innovation and continual improvement: be obsessed about build innovation, pushing to employ new methods and techniques to improve the speed, quality and cost to deploy the network while keeping to high quality standards
Who are you?
- Experience in setting SLAs for performance, as well as monitoring & tracking performance
- Previous experience in the telecomms industry, ideally involved with E2E network build
- Passionate, self-motivated and driven with a hunger for learning and growth
- Results oriented with energy and accuracy to achieve and exceed stretching objectives and to deliver within tight timescales
- Always approaches tasks from the customer’s perspective, seeing potential problems and finding and driving solutions
- Dynamically responds to both strategic and tactical requirements
You may also have:
- Bachelor’s Degree in Telecommunications, Industrial or Construction Engineering or similar
- An IRCA accredited auditing qualification (preferably ISO 9001)
- Ideally educated to degree level and proven ISO 9001 and/or ISO 20000 auditing experience
- Experience sufficient to obtain practitioner membership of the Chartered Quality Institute (typically two years’ experience in a Quality/Service Management role)
- Knowledge and/or auditing qualification in ISO 14001, ISO 20000 and/or ISO 27001 is advantageous
What’s in it for you?
- Permanent position with option to start on a temporary basis .
- Competitive basic salary + Bonus
- 25 days annual leave
- Private medical, income protection, and life assurance
- Matched pension contribution up to 10%
- The chance to join an innovative, fast-paced and passionate team
This will be a role of extraordinary scope and potential. We will have multiple opportunities available, so if you are looking for an exciting and challenging opportunity that will fully utilise your considerable skills and experience then look no further!
We prioritising diversity, equity and inclusion in our workplace and communities, while reducing our impact on the environment. We are using technology as a force for good; for our people, our partners and the planet.
