AddressThe role
Responsible for managing the delivery of an effective and compliant service through in-house staff, suppliers and consultants – primarily focussed on hard services – within a single building or group of buildings.
Responsibilities
- Prepare, monitor and reconcile service charge budgets
- Check and approve expenditure against service charge budgets
- Provide best in class customer service to internal and external customer base
- Maintain regular and effective communication with clients and tenants
- Manage site based staff, ensuring all people related policies and procedures are followed
- Maintain regular and effective communication with internal colleagues in Property Management, support functions and the wider Real Estate business
- Monitor works conducted/service provided by suppliers
- Audit and inspect supplier delivery
- Measure and report supplier performance against agreed SLAs
- Manage suppliers to ensure effective, safe and compliant delivery of all M&E related services, including: life safety systems, vertical transportation equipment and public health systems
- Work effectively with a range of specialist consultants to deliver agreed outcomes
- Procure goods and services, following procedures and policies
- Develop, agree and manage capital replacement programmes
- Prepare management reports for a variety of stakeholders and attend/chair management meetings as required
- Undertake regular building inspections, complete reports and initiate/progress any required works
- Ensure compliance with all current statutory legislation in respect of health and safety and the environment
- Manage local environmental activities in order to meet statutory obligations and achieve/retain industry standards e.g. ISO14001 working with Sustainability Manager
- Ensure compliance with all internal procedures and policies – e.g. Procurement, Finance, Compliance, HR
- Ensure security and emergency procedures are robust and adhered to at all times, taking an active role in the event of emergency situations
Person specification
Qualifications/Key Skills
- Degree or equivalent or by experience
- Membership or Associate Membership of BIFM or IOSH (desirable)
- National General Certificate in Occupational Safety and Health - accredited by NEBOSH (desirable)
EXPERIENCE
- Previous experience in a similar role
- Understanding of commercial leases and the landlord and tenant relationship
- Good understanding of service charge budgets and accounting principles
- Management of in-house and supplier staff
- Management of supplier relationships
- Good health and safety and environmental knowledge
- Extensive mechanical and electrical services knowledge
- Excellent English language skills – both written and spoken
- IT literate – MS Office at intermediate level
- Experience of managing multi-site environments
- Experience of managing a single-site environment circa 100,000 square feet or experience of managing a large major city centre site with service charge budget in excess of £1m
We are proud to offer award-winning benefits to support and reward our employees:
BNP Paribas Real Estate is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, colour, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.
BNP Paribas Real Estate is proud to be an inclusive employer, as recognised by our RICS Inclusive Employer status and membership to Stonewalls Diversity Champion Programme.
