Building Manager

Building Manager / Day Concierge

Full Time / Permanent / 34.5 hours per week

Monday & Tuesday 3pm - 7pm / Friday 7am - 7pm / Saturday & Sunday 9am - 5pm

Salary GBP19,621 rising to GBP21,599 on 1st April 2024

Residential Management Group, has an opportunity for a customer focused Building Manager, based at Brayford Wharf North (LN1 1BN) residential apartments.

Working within a small team consisting of a second Building Manager, Security Guard and Property Manager, you'll be working a 34.5hour week, as outlined below:

Monday & Tuesday 3pm - 7pm / Friday 7am - 7pm / Saturday & Sunday 9am - 5pm

As the Building Manager / Day Concierge, your role will be to enhance residents' quality of life, by helping to create a warm and friendly environment and by being helpful, polite and courteous throughout the fulfilment of your Building Manager duties.

You'll be the 'face' of the building, greeting residents, visitors and contractors, undertaking safety checks (fire door and fire alarm checks), meter readings and taking in deliveries/parcels on behalf of residents.

What are some of the things I will be doing?

• Answering residents' enquiries.
• Inspect buildings daily to identify any maintenance issues and ensure that the Health & Safety of residents is not compromised - inspect and sign off all maintenance work undertaken by external contractors
• Spot Painting and other minor maintenance activities and carry out basic maintenance works where appropriate eg : changing light bulbs, spot cleaning etc.
• Undertake minor Grounds Maintenance.
• Ensure all common areas - internal and external - are regularly cleaned, inspected, tidy and in good repair
• Litter pick all external areas and sweep car park areas.
• Present bins on collection days (where applicable) / Remove or arrange removal of bulk items from bin store.
• Monitor the appropriate service and maintenance contracts for all building services, facilities and installations.
• Ensure correct signage is displayed throughout the building and any notice boards are kept up to date.

What skills and experience are we looking for?

• A friendly positive 'can-do' and flexible work attitude
• Excellent customer service skills, with previous experience within a customer facing customer service role
• Confident communicator with excellent communication skills
• Proven ability to solve problems with diplomacy, empathy and patience
• Able to complete administrative tasks using relevant IT systems
• Experience in a similar role is desirable

Benefits of the Building Manager Role:

• Annual Salary of GBP19,621 equiv to over GBP10.93 per hour; rising to GBP21,599 equiv to GBP12.04 per hour from 1st April 2024
• 25 days holidays (pro-rota) + Bank Holidays + Your Birthday off!
• Exclusive savings on travel, shopping, restaurants, supermarkets, fitness, fashion and electronics through our benefits portal.
• Free onsite parking
• Generous pension scheme
• Life assurance (4 x annual salary)
• Free eye tests
• Two paid volunteer days per year
• Employee Assistance Programme with access to free confidential advice on matters important to you
• Refer a Friend Scheme, with rewards of up to GBP1,000