Building Manager/Caretaker

Job Title: Building Manager/Caretaker

Reports to: JPW Property Director

Works Alongside: Property Managers, Administrators, Accounts Team

Salary: £30,000 - £35,000 pa (Depending on experience) - 40 hours a week

Location: Walthamstow

Department/Division: Property Management

Overall Purpose

To assist and undertake the efficient and effective management of the Property to ensure that all clients/parties are satisfied with the service provided. This will include:

• Assisting Property Mangers in help them maintain and strengthen existing client relationships.
• Ensuring provision of a high level of customer service throughout the Property Management team.

Key Responsibilities

• Report into Property Manager or coordinator by email from the site office at the start and end of each shift.
• To report any issues on site at the end of every shift to JPW Helpdesk. If the matter is an emergency please call the office and speak with the Property Manager or an alternative member of staff.
• Carry out daily site inspections (start and end of shift) (x2) and reporting all issues that require action. An update is required by email as Point B above. Ensure that the office is secure whilst on site appropriate signage is placed on the door.
• Ensure that a monthly stock take of supplies is carried out and liaise with JPW for further supplies (toilet paper, light bulbs etc.).
• Inspect and report back on suppliers’ / contractors’ work to ensure that the maintenance works reported have been completed correctly and all areas have been left clean and clear.
• Ensure that contractors present a purchaser order (or email) for works to be carried Out and are adhering to Health and Safety regulations.
• Ensure that suppliers are monitored whilst they are on site and work sheets are signed by you once work is inspected and completed.
• Daily cleaning of the site and inside the buildings landscape maintenance Cleaning and maintenance of all bin stores including household waste as and when required (PPE will be provided).

- Jet washing

- Bulk rubbish

• Issuing parking permits and monitoring the car parking issues with parking company. Politely remind residents that there is no visitors parking.
• Operation of key-fob service (Programming, issuing & security checking of owner details).
• Identify security issues on the Estate and advise JPW. Do not put yourself at risk.
• Work with the police and Hawker Place Residents on dealing with criminal activity on the Estate.
• Be responsible for the smooth running of the parcel collection and distribution service.
• Basic maintenance tasks such as:

-Hanging a door including fixtures & fittings and or fitting

-Changing Light bulbs (no electrical work)

-Litter Picking

-Basic Painting and decorating when needed

-Basic carpentry work

-Stair nosing repairs.

-Carpet Repairs

• Property Manager will be attending site surgery on a monthly basis. Update and walk the development with the Property Manager on these occasions and point out any issues that need additional assistance.
• Keeping an up to date record of Tenants and feed this information to the JPW.
• Ensuring all contractors sign in and out of the development.
• All service charge and other financial enquiries are to be directed to JPW Accounts

Team.

• Ensure handover notes and instructions are left for the cover staff.
• Ensure that the office space is used for office administration only and not allow visitors to congregate for un-necessary time.
• Ensure that the blinds in the office are up during working hours.
• Ensure that the office is kept tidy at all times. Ensure that the office is secure at the end of every shift.

Key Skills

• Excellent telephone manner with good communication skills.
• A pro-active "can do" attitude and is able to demonstrate initiative
• Work to tight deadlines and react to urgent situations, as required
• Good IT skills
• Previous building manager/caretake experience
• Excellent customer service and letter writing skills.

Benefits

• 25 days holiday each year (plus bank holidays)
• Private Healthcare Insurance
• Private pension contribution
• Group Life Assurance

Due to the nature of our business this is a developing job description and additions or changes will be made

as and when the need arises, with full consultation beforehand