Building Officer

Role Responsibility

ARE YOU EXPERIENCED IN BUILDING OR PROPERTY MANAGEMENT?

DO YOU HAVE A LEVEL 3 QUALIFICATION IN A BUILDING RELATED FIELD?

DO YOU HAVE TEAM MANAGEMENT EXPERIENCE?

If so, we are looking for you!

We currently have an exciting opportunity for a Building Officer to join our operational estates team. Providing day to day operational management of the office and ensuring the smooth operational function of the building. The role will include:

• Overseeing the work of contractors on site
• Being a first point of contact for staff, stakeholders, and partnership agencies who access our buildings.
• Completing risk assessments and audits to a high standard
• Managing all aspects of fire safety within the premises
• Being responsible for supervising, motivating and developing our front of house team for directly delivered services, i.e. reception, mailroom operatives and security staff on site ensuring a high level of customer service.

In addition to being responsible for overseeing the day to day operations of a specified building; you will also hold responsibility for ensuring office safety, functionality and efficiency whilst delivering excellent customer service to our partnership agencies, members of public that attend our estate and KCC staff . Ensuring a high standard of office facilities and environment is provided to staff members so they have the right tools and space to be able to carry out their service for the Council within the building.

1. Responsible for the day-to-day operational management of the office and operational function of the building ensuring the building runs smoothly, including the contractual interface. Supervise, motivate, and develop staff for directly delivered services i.e., reception, mailroom operatives, security ensuring a high level of customer services for all users.

2. Oversee the interface of contracted services in a building ensuring all the reactive and scheduled works are completed in timely manner to an appropriate standard.

3. Serve as primary point of contact for staff, stakeholders and partnership agencies utilising the building by organising regular Building Users Groups in collaboration with the Stakeholder Engagement team within FM. Responsible for delivering resolution of issues and/or queries, taking appropriate actions and ensuring issues are dealt with effectively and in a timely professional manner.

4. Develop and implement relevant strategies and solutions within the overall delivery framework along with actions to mitigate against risks to ensure successful and effective operational delivery, including Health and Safety for the buildings.

5. Responsible for completing risk assessments and audits as required to support the overall performance of the contracts and self-delivered services in a building. Prepare relevant information from the audits and provide these to the Area Facilities Officer to ensure the building is compliant with property & H&S legislation.

6 Develop and implement plans to reduce operating costs in the building and increase external income as appropriate.

7. Manage all aspects of fire safety within the premises, ensuring KCC procedures are followed for safe evacuation of staff and visitors from office estate.

8 Ensure first aid kits are available within the specified building and they are within date and stocked at all times.

9. Responsible for driving a customer centric approach and displaying customer focused, professional and empathetic behaviour. Provide excellent service ensuring delivery is high quality and puts the customer at the heart of every aspect of the work in fulfilling customer expectations.

10. Maintain key documentation to support the operation of the premises to ensure clear and auditable records are kept.

11. Responsible for stimulating an environment for innovation with opportunities to plan new interventions that will drive innovation, proactively embracing new ways of working. Consistently looking at the current way of working to see how this can be improved.

In return KCC offers you:

• Fantastic training and development opportunities
• Annual leave allowance of 27 to 29 days (plus bank holidays and an extra day off at Christmas)
• Excellent local government pension scheme
• Opportunities to develop in your career

This post is subject to a Basic Disclosure Application to the Disclosure and Barring Service.

This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.