Purpose of the Role
To manage the various contractors and suppliers engaged to service the recently refurbished Grade II listed building, which is a 70,000 sq ft building containing a large serviced office, a 23 room boutique hotel and restaurant. Main responsibility is to liaise with the various managers and ensure a safe, clean and well maintained environment for staff, guests and visitors.
Key Responsibilities
General
- Manage the appointment and ongoing SLA management of contractors provisioning, namely waste management, pest control, maintenance, security, cleaning and landscaping.
- Oversee the buildings noise strategy
- Create and manage daily, weekly and monthly contact and communication routines between all operators
- Management of budgets costs for contracted services to aim for year on year savings.
- First line of approval on invoices.
- Regular liaison with manager of clockwise, hotel and restaurant.
- Reporting to FM team and managing surveyor regularly.
- Energy monitoring and consumption data recording.
- Maintenance of site records.
- Ensure that Compass (Savills database) is up to date and complete at all times.
- Ensure all Weekly, Monthly and Quarterly checklists are complete and uploaded onto Compass.
- Ensure that high standards of property presentation are achieved and maintained at all times.
- Ensure best value is being achieved by analysing, auditing and proposing improvements to the existing property management systems in operation.
- Evaluate existing contractual relationships, and ensure that the tenants are receiving best value.
- Create and maintain an effective working relationship with existing suppliers.
- Ensure and implement best practice whilst ensuring safe working practices are complied with at all times.
- Ensure appropriate clear communication lines are established and maintained
- Assist in the preparation and monitoring of the service charge budget
- Checking and first line approval of supplier and contractor invoices
- Carry out any other reasonable request of the Property Surveyor and / or regional FM.
Safety & Security
- Ensure compliance with all client and Savills procedures and policies, including health and safety, COSHH and environmental matters.
- Ensure compliance with all statutory requirements and codes of practice, health and safety requirements.
Promotions/Public Relations
- Establishing and developing good relations and partnerships with various stakeholders and local agencies, including:
- Local authority
- Police
- Fire Brigade
- Public transport Providers
- Adjoining owners
- Ensure that all promotional activities are carried out with due care and attention to the health and safety and welfare of staff and customers.
- Establish and develop close working relationships with tenant representatives and manage tenant satisfaction and confidence in Savills service delivery.
Quality Assurance
- Adhere to all quality assurance requirements.
- Ensure compliance at all times with operational standards.
Skills, Knowledge and Experience
Candidates will be required to demonstrate the following:
Essential
- Self-motivated, able to work on own initiative.
- Excellent communication and general inter-personal skills
- Experience in managing budgets, good strategic vision and a strong commitment to customer service
- Prior experience of the management of multi let commercial property.
- Experience in the supervision of contractors.
- Good understanding of commercial property management.
- A comprehensive knowledge and understanding of legislative health & safety requirements.
- Good time management skills able to respond to client/contract deadlines.
- Able to demonstrate driving for “best in class” service and standards
- Ability to use full range of Microsoft applications inc. Word, Excel, PowerPoint, Outlook.
Working Hours - 8am to 5.30 pm with an hour for lunch (unpaid)
Salary - £40k to £45k pa
#LI-DNI
Please see our Benefits Booklet for more information.