Address
Form of work
SalaryNorfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.
At any one time, around 23,000 people in Norfolk and Suffolk are receiving care and attention from the Trust. We believe in whole life care - seeing people in the context of their whole lives, understanding the importance of good physical health, friends, family, spirituality, culture, home, work, education and a sense of purpose and achievement to experience good mental health.
Nearly 3,200 full and part-time practitioners care for our service users in hospitals, in the community and in their own homes, whilst an additional 900+ staff provide non-clinical support, including cleaning, delivering supplies, ward administration, information technology, human resources and financial services.
We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams. We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience.
We are committed to delivering quality driven mental health services. Every individual makes a valuable contribution. We are proud of our staff who have been commended for the care they provide. Do you value working positively, respectfully and together? If so, we’d love you to join us!
We will consider flexible working arrangements for our roles, please indicate in your application if this is something you require
JOB DESCRIPTION/PERSON SPECIFICATION
Please read the job description/person specification carefully and ensure your application reflects the knowledge, skills and experience needed.
YOUR APPLICATION
It is important that you complete a formal application form as CV’s alone will not be accepted.
PLEASE NOTE: If you use a hotmail, msn or yahoo e-mail account, you will need to check your "junk" mail regularly as these email providers will divert any communication from this Trust/NHS JOBS straight into your " junk" inbox.
Job overview
We have an exciting opportunity to recruit a Level 3 Business Administration Apprentice, to join our friendly Business Support Team within the Central Youth Team, at Norfolk and Suffolk NHS Foundation Trust.
This post will require the successful candidate to complete a Level 3 Diploma in Business Administration which is supported by Poultec Training Specialists. The diploma is made up of 8 units and you will be able to gain experience in our workplace to support the units under the apprenticeship programme. This is an ideal opportunity for a school/college leaver or someone looking to start their administrative career within the NHS, whilst gaining a recognised qualification.
The Business Support Team is responsible for the provision of all aspects of administrative support to our service users, their families, and colleagues within the team and across all elements of our service. The role will include working closely with Business Support staff to gain experience, skills and knowledge of all tasks carried out within the clinical support, referral management and reception roles.
The post will also have direct contact with service users and their families, face to face as well as over the telephone, therefore applicants must be aware working within our service you will be exposed to information that can be of a distressing or upsetting nature.
Main duties of the job
The successful candidate will gain and develop key skills and experience, offering a rare and varied insight into many different elements of administrative work within a busy office environment. Skills, knowledge and experience gained will support the postholder in their application for obtaining a substantive administrative role within our Trust or which are equally transferrable to external companies or organisations.
The post is an 18-month placement working across a 37.5 hour week Monday to Friday which includes 1 day per week for attendance at virtual workshops/study time.
Main duties of the job
(Duties will include, but are not limited to):
- Processing/logging of maintenance/IT requests
- Managing stationery supplies and generating orders via the Trust’s electronic system
- Assist in the circulation of information
- Filing information on both electronic and paper files
- Assist organising and booking meetings/events
- General administrative duties (post/photocopying/scanning)
- Support Reception (greeting visitors/young service users and their families)
- Take telephone enquiries from parents/carers/service users/professionals)
- Processing Referrals/Appointments using an e-referral system
- Update patient electronic records
Please refer to the job description for more information.
Working for our organisation
We encourage applicants to consider how they are able to demonstrate a commitment to encompassing our Trust’s values of Positively, Respectfully, Together; as we are committed to promoting a positive culture in the workplace for everyone.
We are an Equal Opportunity employer committed to a diverse workforce.
Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.
Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.
Why Norfolk and Suffolk? The people here are warm and welcoming, you’ll never be far from the beautiful coastline or Broads National Park. We’re an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.
Detailed job description and main responsibilities
As a busy service we have a responsibility to not only our clinical colleagues but also the patients that are accessing our service. We therefore work positively to make sure we provide a high level of customer service. This role will include interaction and communication with a wide scope of people including service users, medical and health care professionals. We are the first point of contact with the Trust, so we are looking for someone who can demonstrate they understand how good communication and customer service is essential.
You will work as part of a busy team and working together is an essential part of the ethos that drives us. This is a busy role with varying demands, so building an effective rapport with colleagues and being ready to take their guidance and offer your support will be really important.
Please find attached our Job Description for more details on the key responsibilities of this post and Person Specification.
Person specification
Experience
Desirable criteria
- Working within a team
- Providing customer service
Skills
Essential criteria
- Good understanding of Microsoft Word, Excel and Outlook with good keyboard skills
- Data inputting onto a spreadsheet or software format
Desirable criteria
- Answering telephones
Knowledge
Essential criteria
- Knowledge of Outlook/Calendar/Excel spreadsheet.
- Understanding of the importance of maintaining confidentiality.
Qualifications
Essential criteria
- 4 GCSE’s at grade C or above / Level 4-9, to include Maths and English
EQUAL OPPORTUNITIES
Apart from its legal duties in relation to equality and diversity, the Trust recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion or belief.
Additionally, people with disabilities that fall under the Two Ticks - Guaranteed Interview Scheme will be offered an interview providing they meet the minimum criteria for the post (outlined in the Person Specification).
DISCLOSURE AND BARRING SERVICE CHECK (formerly CRB)
FOR POSTS WITH DIRECT SERVICE USER CONTACT - Please be advised that due to recent changes in the DBS Service, organisations no longer receive copies of DBS Disclosures – these are sent directly to candidates only. Therefore, it will be your responsibility, if successful, to ensure that this is taken to the appointing officer as soon as you receive it.
Alternatively, if you have subscribed to the update service, we will be able to check your status once we have your authority to do so.
The Trust has now introduced a DBS Update Service which is a contractual requirement. You need to subscribe when you have applied for your DBS clearance and there is a time limit to subscribe of 19 days after receipt of your DBS disclosure. Please ensure that this is completed within the set time scale.
This update service is an annual subscription at a cost of £13 to you. This will enable the Trust to have instant online access to your DBS record, with your consent, and so will remove the need for you to have to apply for this repeat check again.
