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Form of work
SalaryProvide unrivalled support. Create slick processes. Compile accurate reports. Join our Business Administration Apprenticeship and become part of an exciting team, giving Sky’s people the brilliant service, they expect.
As an Apprentice in Billing Operations you’ll help us deliver a premier Billing experience for our customers across all of Sky’s products and services. We provide assurances that our customers billings are correct, collect payments across our services, handle our customer communications and provide assurance that our Telephony processes are all running smoothly.
What you’ll be doing
You’ll have opportunities across our teams gaining unrivalled knowledge into how Sky works behind the scenes. You’ll be involved across many different projects and will be supported to make changes that improve our processes. Our Apprentice programme will give you the opportunities to grow your network, become an authority in our processes & develop a great career with Sky.
Activities will include:
Ensuring that all balance sheet volumes and costs are accounted for accurately, to agreed deadlines
Identifying, analysing and taking ownership of issues
Helping improve the accuracy of reconciliations and reporting
Following through to resolution, raising as appropriate
Working alongside other teams within Billing and Sky Support to review and improve internal and external processes
Understanding audit, regulatory and internal controls, making sure that these are completed in a rigorous and timely manner
Analysing processes within the team, identifying and calling out any trends or changes with a recommended course of action
Compiling accurate management reporting information as required
Prioritising your personal workload.
The qualification
Business Administration Level 6 qualification
The training provider for this apprenticeship is Forth Valley College. They are a leading provider of further and higher education offering a wide range of courses and training opportunities.
All of your learning will take place in the workplace so you can look forward to lots of hands-on practical training with access to all the latest resources
What we’re looking for
You’ll need a minimum of five National 5s (NQ’s) Level 2 or Level 3, including English and Maths.
Other skills we’re looking for include:
Collaborative and great with people
A self-starter, resilient when it gets hectic
A problem-solver
Attention focussed and thorough with detail across projects
Comfortable using Excel and PowerPoint and a range of technology systems.
Application process
Step 1 – Submit your application on our system.
We’ll be asking for your personal details, academic information and we'll also be checking your apprenticeship eligibility alongside the Apprenticeship Levy guidelines.
Once your application has been submitted, you’ll be invited to complete our digital assessments. This may land in your junk folder so don’t forget to check it.
Step 2 – Complete our online digital assessments.
These look at your Sky fit, and business fit. Why not pop onto our dedicated Prep Hub to familiarise yourself with some of these digital assessments before completing.
You’ll also have the opportunity to practice each of these assessments beforehand, so please read our email instructions carefully. We’ve added some tips to help you along the way.
Step 3 – Attend our assessment centre
For the final stage of your application, we’ll invite you to a virtual assessment centre and give you some tasks to get to know you better. The day will give you a practical insight into the role and will assess your aptitude for this programme.
Once you’ve completed your assessment day, we’ll let you know when you can expect to hear back from us.
