Address
Form of workJob details:
Salary: £22,183 per annum
Hours: 37 hours per week
Contract: Fixed term 18 month contract
As part of the application process please answer the following questions on a Cover letter and upload to your application.
1. What would you need to consider and what steps would you take to ensure sensitive information you are working with stays secure?
2. How would you manage a phone call where the person you were speaking to was getting upset or angry?
The Service:
The role of Portsmouth Adult Safeguarding is to help keep people at risk of harm in Portsmouth safe. The team receives referrals from numerous sources, raising concerns about the safety and wellbeing of adults across the city. The purpose of the team is to consider these referrals and make decisions on actions required to keep people safe.
The Role:
Working towards a Level 3 Business Administration apprenticeship where you will:
Provide general administrative support to social work practitioners, accurately add data to client's social care records.
Take telephone calls from other professionals, members of the public, and family members of clients. Manage a number of Outlook inboxes and respond to internal and external customers in a professional manner.
Take accurate minutes at highly confidential meetings. Record data about safeguarding referrals accurately on Excel spreadsheets
What you'll need to succeed
You need to have:
1. Strong literacy and numeracy skills - basic Maths and English GCSE /Functional Skills
2. Experience of using Excel, Word and Outlook - an intermediate ability at the use of Excel and Outlook in particular would be desirable with a willingness to learn new skills in IT applications.
3. The ability to converse at ease with customers and provide advice in accurate spoken English is essential.
4. Patience and empathy, both with customers on the telephone and with colleagues’ queries
5. The ability to work well under pressure.
6. Experience of taking business phone calls and recording messages
7. Experience of using databases and an understanding of the implications of recording inaccurate data
8. An understanding of data protection, information governance, and the ability to handle sensitive and confidential data in an objective and discreet manner.
9. Familiarity with the principles of efficient electronic filing
10. Ability to self-prioritise and to work with minimal supervision.
Please read the job profile for the full details of this role
Important Information:
As part of the application process please ensure you answer the 2 questions at the top of this Advert and attach your response to the application.
Closing date: Midnight 20th March 2024
Interview date: 27th March 2024 - Interviews will be held face to face in person
What you'll get in return
We really appreciate our employees and fully realise they are essential to our success and look to offer an inclusive, supportive working environment where employees can reach their potentials with a healthy work life balance, offering the following rewards:
• Generous annual leave (27 days per year rising to 31, pro rata for part time hours) with the potential to purchase additional leave.
• A fantastic pension which allows you the opportunity to pay in more for that greater return.
• Flexible working hours.
• Extensive wellbeing support through the Employee Assistance Programme
• Discounts on a wide range of goods and services – access a range of discounts and offers from thousands of restaurants, shops and more.
Additional Information for Apprentices
To qualify for an apprenticeship, you will need to answer the following questions :
Are you a citizen of the United Kingdom or another country within the European Union (EU) or European Economic Area (EEA).
Have you been ordinarily resident in the United Kingdom or another country within the EU or EEA for at least 3 years from current date.
Do you depend on a visa or other permission to reside in the United Kingdom?
If you have answered 'Yes' to the previous question, please describe below what type of visa/permission you have.
You will need to bring in your passport and visa or evidence of immigration permission when you enrol so that we assess your eligibility to receive Government funding for the apprenticeship programme.
The full job profile is attached here.
A commitment to our values
We are committed to our values of respect, integrity, collaboration, inclusivity and being people-focussed. These values set out how we can contribute to the success of the council and our own success as individuals. Learn more about our values and behaviours.
Application process:
Remember to demonstrate why you are suitable against each of the points described in the 'Who is the Person' points on the Job Profile using examples from your experience or transferable skills. This might be through qualifications or descriptive examples from your work / personal experience, which clearly illustrates what you did and the effect it had.
Please ensure you provide your full education history from secondary school, include name/address of establishment, details of relevant qualifications & awarding body.
Please explain any gaps - this is essential for all safeguarding children's roles.
Portsmouth City Council is committed to safeguarding and promoting the welfare of children, and young people, and expects all staff and volunteers to share this commitment. It is also committed to promoting quality childcare across the city that works to improve outcomes for children.
DBS Disclosure at Enhanced level will be required prior to any offer of employment and this post is exempt from the Rehabilitation of Offenders Act 1974.
We will email applicants from time to time; please ensure you check e-mail folders as sometimes our e-mails may go into spam/junk folders.
You will need to demonstrate that you have the Right to Work in the UK. No post will be offered without it. We look forward to speaking with you soon.
Should you require any support in completing the application form please contact recruit@portsmouthcc.gov.uk
