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Form of work
SalaryWe are looking for a Business Support Assistant to join our team in Wales. This is a 12-month fixed term appointment to cover maternity leave. It is a part-time post (equivalent to 3 days per week).
To meet the requirements of the Welsh Language Standards and our Welsh Language Policy, this post is Welsh essential.
Depending on your location and preference, you will be based in either the Cardiff or Newtown office. You are welcome to be based in the office full time, or a combination of home and office working. You will occasionally need to travel within Wales to work with colleagues.
In this role, you will support the efficient and effective delivery of grant-making activity in Wales, ensuring an excellent service for all our customers, colleagues, and stakeholders.
As first point of contact, you will play a key role in ensuring that all telephone and email enquiries are dealt with in a friendly, professional, and timely manner, responding with relevant information, and where necessary, connecting the enquirer to a colleague for further advice.
With a keen eye for detail, you will support the efficient delivery of the funding lifecycle by ensuring that new requests for funding are accurately processed and allocated to colleagues. You will also undertake administrative activities to ensure that customers and stakeholders received timely information.
Working in collaboration with colleagues, you will deliver a range of service activities including coordinating meetings and helping organise events, fulfilling travel booking and accommodation requests.
Interview Date: Week commencing 15 July 2024
Essential criteria
- Fluent Welsh verbal and written communication skills.
- Ability to use appropriate technologies to deliver effective administrative support.
- Ability to plan, organise and work flexibly as part of a team.
- Confidently handle conversations, adopting a positive approach when dealing with customers and colleagues.
- Remain calm under pressure and handle multiple and competing priorities seeking help from others when needed.
Desirable criteria
- Understanding of and curiosity about our work at the Fund.
- Experience of working in a customer facing role and working in a multi-tasking team environment.
- Be proactive and take responsibility for your own work.
Equity, Diversity and Inclusion
Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.
We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages.
As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.)
