Business Analyst

We're a local housing association that's passionate about tackling the housing shortage in the East of England. We provide warm, safe and affordable homes. But we don't stop there. We offer a wide range of support and services to help our customers and their communities to thrive. We want to be an organisation that cares about our customers and communities and is determined to make a difference. We'll be bold and open-minded in our pursuit of solutions to help people transform their lives.

What you'll be doing

We have a vacancy in our small but energetic business analysis team which is part of the wider digital delivery team, for an experienced business analysis with a strong background in process implementation and improvement. Whilst the role is not limited to process only, it is a large part of what we do and as such this role does involve a regular amount of office based workshops and support activities.

The systems we use are mostly out of the box products, but we do work with our business teams to implement enhancements with internal and external development teams.

The role is varied and interesting and you will be working on a number of concurrent work requests, where you will prioritise and plan your own workload to achieve the expected outcomes. The BA Team provide analysis support to projects and small change alike, so no two weeks are ever the same! Additionally we undertake quality assurance of any technical solutions delivered and facilitate and support the business teams during the UAT phase.

Here are a few of the other key accountabilities:

• Facilitates the capture, definition, and development of business requirements through discussions, workshops, and interviews with internal and external stakeholders.
• Identify and understand the business problems and work with internal development teams and third-party suppliers to deliver appropriate solutions.
• Produce/Review ‘As-is' business processes, identify process improvements and develop ‘To-be' processes to establish the required business need.
• Produce high level and detailed business requirements and documentation that is complete, clear, and concise which can be understood by IT Development resources and business stakeholders, this includes, specification documents, UX wireframes, test cases, business process flows and customer journeys.
• Undertake QA including execution of test scenarios, support the business conducting regression and user acceptance testing and facilitate bug resolution.

Requirements

What we're looking for

• Applying strong analytical and problem-solving skills to solve business problems.
• Significant experience compiling user requirementsand specification documents.
• Ability to work with developers and external suppliers to deliver business change iteratively.
• Demonstrable experience of leading workshops with business stakeholders to map ‘As-is' and ‘To-be' processes.
• Excellent communication skills and well-developed influencing and negotiating skills. As well as having the ability to confidently in work autonomously.

Committed to equality of opportunity, we welcome applications from all sections of the community. Applications for job share and part-time working will be considered on a business needs basis.

Wellbeing is a priority for us, and we aim to help our employees achieve a successful work/life balance and have adopted an agile working style. We host a range of learning activities to develop our people, support their career aspirations and professional qualifications. We encourage employee participation on all levels and we're always open to new ideas or ways of working.

To enable you to be successful in this role, you will have a thorough induction plan which will allow you to understand who all the business owners are and the responsibilities of their team and to start building out the key relationships essential to this role. You would be expected to be at our head office 2-3 days per week.

Benefits

• The salary for this post will be £51,300 Per Annum
• Learning and development opportunities
• Healthcare cash plan
• Robust employee reward and recognition programme
• Free and confidential Employee Assistance Programme
• CHParticipate volunteering programme
• Competitive pension scheme
• 25 days annual leave per annum, plus bank holidays and 3 extra days between Christmas and New Year.
• 37 hours per week - employees may be able to work flexibly by agreement with their line manager, taking account of business need. We operate a hybrid working policy at CHP.

We value our people and listen to feedback to ensure we are a great place to work and are able to attract and develop the careers of the best talent in the market.